Sandy Hindsley
Milton
Summary
Experienced bar manager recognized for exceptional customer engagement and staff training. Successfully developed drink menus based on customer preferences while maintaining efficient inventory management. Committed to creating memorable guest experiences through effective service.
Overview
32
32
years of professional experience
1993
1993
years of post-secondary education
Work History
Bartender
About Time Bar and Grill
Louisville
07.2023 - 09.2025
- Mixed and served a variety of cocktails and beverages for customers.
- Maintained cleanliness and organization of the bar area during shifts.
- Assisted in training new bartenders on drink preparation and customer service.
- Engaged with customers to provide recommendations and enhance their experience.
- Handled cash transactions accurately and processed customer payments efficiently.
- Performed opening and closing duties including restocking supplies.
Owner operator
Rootie's Sports Bar & Grille
Louisville
10.2009 - 05.2023
- Managed daily operations of a busy sports bar and grille.
- Oversaw staff scheduling to ensure adequate coverage during peak hours.
- Developed menu offerings based on customer preferences and seasonal ingredients.
- Mixed cocktails and drinks following standard recipes and customer preferences.
- Provided exceptional customer service to enhance guest experiences.
- Assisted in training new bartenders on drink preparation and service techniques.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Resolved customer complaints in a professional manner.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Assistant Manager
Frish’s
Louisville
07.2003 - 09.2009
- Assisted in managing daily restaurant operations and staff scheduling.
- Maintained up-to-date knowledge of company products and services.
- Trained new employees on customer service and food safety standards.
- Coordinated inventory management and supply orders for kitchen needs.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Office Manager / finance manager
Quality water
05.1998 - 07.2009
- Managed daily office operations and ensured workflow efficiency.
- Coordinated schedules for staff meetings and appointments with clients.
- Oversaw inventory management and ordered office supplies as needed.
Office teller /Store Manager
Safeway Food and Drug
Baltimore
12.1993 - 04.1998
- Processed customer transactions efficiently at Safeway Food and Drug.
- Handled cash, checks, and credit card payments accurately.
- Assisted customers with product inquiries and store navigation.
Education
Patterson High
Baltimore, MarylandSkills
- Cocktail mixing
- Customer service
- Training staff
- Inventory management
- Inventory control
- Customer engagement
- Training development
Timeline
Bartender
About Time Bar and Grill
07.2023 - 09.2025
Owner operator
Rootie's Sports Bar & Grille
10.2009 - 05.2023
Assistant Manager
Frish’s
07.2003 - 09.2009
Office Manager / finance manager
Quality water
05.1998 - 07.2009
Office teller /Store Manager
Safeway Food and Drug
12.1993 - 04.1998
Patterson High