Sanjay Biskwakarma
Food & Beverage Supervisor.
Little Cayman Island,Cayman Islands
Summary
Dynamic professional with expertise in front-of-house and back-of-house operations, dedicated to delivering exceptional customer service and enhancing guest satisfaction. Proven track record of effective teamwork and collaboration in fast-paced environments. Recognized for adaptability and commitment to maintaining high service standards.
Overview
10
10
years of professional experience
5
5
Certification
Work History
Restaurant Team Leader
Little Cayman Beach Resort.(JEM Worldwide Resorts)
Little Cayman Island, Little Cayman Island
10.2023 - Current
- Delivered warm, courteous greetings to arriving guests, ensuring a positive first impression.
- Coordinated daily activities, including staff management and inventory monitoring.
- Ensured food quality and customer satisfaction by addressing complaints promptly.
- Trained new hires and supervised existing personnel to adhere to company policies and procedures.
- Managed inventory levels and ordered supplies to prevent shortages.
- Processed cash payments, credit card transactions, and POS operations efficiently.
- Executed breakfast, lunch, and dinner buffet sequences as per company guidelines.
- Provided guidance and support to team members to enhance restaurant operations.
Head Waiter – Fine Dining
Mediterranean Shipping Company (M.S.C)
Genoa,Italy.
02.2008 - 04.2020
- Directed meal service management for onboard guests, ensuring a seamless dining experience.
- Ensured smooth execution of dining activities while upholding operational quality standards.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Verified sanitary conditions of kitchen and dining spaces through regular assessments.
- Trained new hires on dining room protocols and company policies.
- Maintained high standards of hospitality to foster consistently positive guest feedback.
- Handled administrative responsibilities in the dining sector, including order accuracy and delivery.
- Provided descriptions of daily specialties and menu items to enhance guest experience.
- Collected feedback on meals, drinks, and service quality to drive continuous improvement.
- Executed top-tier personal hygiene and cleaning protocols.
Bar Server/Restaurant Waiter
Eat Drink Love Restaurant & Bar.
Bangkok,Thailand.
02.2013 - 01.2014
- Assisted in achieving departmental guest satisfaction targets and food & beverage revenue goals.
- Adhered to company service standards and sequences of service during all shifts.
- Conducted timely checks with guests during meal periods to ensure satisfaction.
- Complied with all company policies, rules, and regulations.
Waiter's Assistant
Star Cruise Line.
Singapore
03.2007 - 04.2008
- Cleared dishes from the tables after guests had finished their meal.
- Stocked service stations with ice, napkins and straws.
- Supported serving staff in delivering accurate and well-presented food orders.
- Organized menus in a neat manner on each table prior to opening hours.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Cleaned and sanitized dining areas including tables, chairs, floors, windowsills, carpets.
Education
Diploma In Hotel Management. - Tourism And Hospitality Management
Chemstar Nautical College (Hospitality Division)
Bangkok,Thailand.01-2012
Advance Diploma In Computer Applications - Information And Computer Systems
Zee Education
Mumbai,India.08-2003
High School Diploma -
Siddhartha Sishu Sadan Higher Secondary Boarding.
Biratnagar,Nepal.07-2003
Skills
- Proven leadership skills and team training
- Service Excellence
- Culinary and Beverage Management
- Barista skills
- Safe Food Handling Practices (HACCP Certified)
- Multitasking and Time Management
- Product upselling and revenue growth
- Inventory Management and Staff Scheduling
- Event Planning and VIP Services
- Proficient in POS systems, Opera, and Symphony; cash, credit card, and debit transaction handling;
- Health and safety compliance
- Bilingual: English and Hindi (proficient), Spanish (basic)
Digital Skills.
- Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access
- Excellent command of Microsoft Office (Word, Excel, Outlook)
- SOCIAL MEDIA/ SOCIAL NETWORK Graphic Designing
- Point of Sales Systems
- Use of communication programs (Mail, Google Meet, Zoom, Skype) Use of Email (Yahoo Mail, Google-Mail.) Competent with Microsoft Office, MacOS and Android Video Conferencing (Zoom, Teams, Skype, Webex)
Certification
- Successfully completed Cayman Islands PRIDE Training for "Customer Service Excellence" conducted by the Tourism Board of Cayman Islands.
- IELTS & TOEIC English Test: IELTS score of 6.5 out of 9 in speaking, TOEIC Bridge English Test Score 92 out of 100.
- ISO-9001 Certified in Advance Fire Prevention and Fire Fighting, Elementary First Aid & CPR with Personal Safety & Social Responsibility, Crowd & Crisis Management, Onboard Safety and Security, Personal Survival Techniques.
- Certification in Proficiency Security Awareness Training Approved by The Maritime and Coastguard Agency of Unites Kingdom of Great Britain and Northern Ireland, an executive agency of the Department of Transport.
Languages
Nepali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Accomplishments
- Awarded with Employee of the month and Employee of the year several times for outstanding performance.
- Won several titles in Zonal Level cricket tournament and District level Table-tennis.
- Ex-District Level cricket Player.
Timeline
Restaurant Team Leader
Little Cayman Beach Resort.(JEM Worldwide Resorts)
10.2023 - Current
Bar Server/Restaurant Waiter
Eat Drink Love Restaurant & Bar.
02.2013 - 01.2014
Head Waiter – Fine Dining
Mediterranean Shipping Company (M.S.C)
02.2008 - 04.2020
Waiter's Assistant
Star Cruise Line.
03.2007 - 04.2008
Diploma In Hotel Management. - Tourism And Hospitality Management
Chemstar Nautical College (Hospitality Division)
Advance Diploma In Computer Applications - Information And Computer Systems
Zee Education
High School Diploma -
Siddhartha Sishu Sadan Higher Secondary Boarding.
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