Santana Thompson
Louisville
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
Licensed Insurance Account Manager
Travis Herl Insurance & Associates
09.2023 - Current
- Managed client accounts to ensure optimal coverage and satisfaction with insurance products.
- Conducted thorough risk assessments to recommend appropriate policy options for clients.
- Processed insurance claims efficiently, ensuring timely resolution for clients.
- Collaborated with underwriting teams to facilitate seamless policy approvals.
- Maintained strong client relationships through regular follow-ups and personalized communications.
Bar and Restaurant Manager
Khalil's Inc
03.2022 - 06.2024
- Developed and implemented staff training programs to enhance service quality and operational efficiency.
- Coordinated events and promotions that increased customer engagement and boosted sales revenue.
- Established strong relationships with suppliers to negotiate favorable terms and ensure timely delivery of products.
- Monitored daily operations to identify areas for improvement and implement effective solutions.
- Managed budgeting processes to ensure financial goals were met while controlling operational costs.
Bar and Restaurant Manager
Khalil's Inc
08.2008 - 09.2018
- Implemented inventory management systems to reduce shortages and optimize stock levels.
- Ensured compliance with health and safety regulations through regular staff training and inspections.
- Created and maintained a positive work environment that encouraged teamwork and collaboration.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
Student Worker Customer Service
University of Louisville
04.2013 - 12.2015
- Assisted students and faculty with inquiries, providing timely and accurate information.
- Performed data entry tasks, maintaining accurate records and databases for departmental use.
- Managed front desk duties effectively, handling incoming calls and walk-in inquiries professionally while maintaining confidentiality.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Undergraduate Student Intern
United States Army Warrior Transition Battalion
01.2015 - 06.2015
- Planned and carried out individually designed programs of physical treatment to maintain, improve or restore physical functioning and alleviate pain.
- Evaluated effects of treatment at various stages and adjusted treatments to achieve maximum benefit.
- Encouraged sustainable habits for health, fitness, and well-being.
- Collaborated with team members to streamline processes and improve efficiency of programs.
Education
Bachelor of Science - Exercise Science
University of Louisville
Louisville, KY12-2015
Skills
- Account analysis
- Client needs assessment
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Accomplishments
- Licensed Insurance Agent for property and casualty in Kentucky and Indiana
- Nominated for Restaurant Manger of the Year through the Kentucky Restaurant Association voted on by my staff
Timeline
Licensed Insurance Account Manager
Travis Herl Insurance & Associates
09.2023 - Current
Bar and Restaurant Manager
Khalil's Inc
03.2022 - 06.2024
Undergraduate Student Intern
United States Army Warrior Transition Battalion
01.2015 - 06.2015
Student Worker Customer Service
University of Louisville
04.2013 - 12.2015
Bar and Restaurant Manager
Khalil's Inc
08.2008 - 09.2018
Bachelor of Science - Exercise Science
University of Louisville