Santha Gibson
Pikeville
Summary
Licensed Insurance Professional with active Property, Casualty, Life, and Health licenses in Kentucky and Virginia. Known for a strong work ethic, reliability, and a commitment to delivering high-quality service. Consistently gives 100% effort in every role and takes pride in supporting clients with accuracy, integrity, and dedication.
Overview
6
6
years of professional experience
Work History
Office Manager
Coleman Transport
Stanville
05.2025 - 01.2026
- Managed daily office operations and coordinated administrative tasks.
- Organized schedules, meetings, and travel arrangements for staff.
- Implemented office policies to streamline workflows and improve efficiency.
- Trained new employees on office procedures and software systems.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Completed timesheets and payroll weekly.
Insurance Sales
Gina Lee State Farm
Falls Church
04.2022 - 05.2025
- Worked with customers on a daily basis to ensure they are getting the insurance services they need.
- Distinguished in ECRM, NECHO, SFPP, DSS and MOD.
- Worked with underwriting to get policies issued.
- Was wonderful with customer retention during rate spikes.
- Did policy reviews daily with customers to ensure all of their insurance needs was being met. Took that opportunity to cross-sell to ensure the customer had multi-lines of business.
Insurance Sales
Claude Harriot State Farm
District of Columbia
04.2020 - 03.2022
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted F.O.R.M meetings "policy reviews with clients to cross-sell and make sure policies was updated.
- Distinguished in ECRM, NECHO, SFPP, DSS and MOD.
- Worked with underwriting on a daily basis to ensure that policies was getting issued.
- Followed up with every sale to ensure all documents were signed and set up for the State Farm app and DSS was completed.
Education
Some College (No Degree) - Business Administration
Big Sandy Community And Tech College
Pikeville, KYSkills
- Office management
- Customer relationship management
- Quoting and underwriting
- Policy writing
- Cross-selling strategies
- Fraud detection and prevention
- Time management
- Effective communication
- Problem solving
- Cold calling
- Leads prospecting
- Upselling
Timeline
Office Manager
Coleman Transport
05.2025 - 01.2026
Insurance Sales
Gina Lee State Farm
04.2022 - 05.2025
Insurance Sales
Claude Harriot State Farm
04.2020 - 03.2022
Some College (No Degree) - Business Administration
Big Sandy Community And Tech College