Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sanya Gibson

Bodden Town

Summary

Committed customer service expert with experience serving in a variety of customer service-related industries. I am committed to providing quality care to ensure complete customer satisfaction with the ability to establish and maintain excellent communication and client relationships. Dedicated to identifying customer needs and providing effective solutions to any problems that may arise. I have successfully handled high-volume tables, and supported team efficiency. I have also demonstrated adaptability and multitasking skills consistently in dynamic situations.

Overview

12
12
years of professional experience

Work History

WAITRESS/BARTENDER

EVERGLO BAR&RESTAURANT
10.2022 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages to guests.
  • Prepared and maintained drink stations.
  • Cleaned and sanitized restaurant and bar area.

CUSTOMER SERVICE ASSOCIATE

IBEX GLOBAL
10.2021 - 10.2022
  • Respond to inbound customer inquiries.
  • Assess customer’s needs and guide the customer accordingly.
  • Demonstrates an appropriate sense of urgency for customer responses.
  • Escalates customer issues appropriately and correctly.
  • Demonstrates timely accurate and professional customer service.
  • Maintains a positive and professional demeanor and portrays the company in a positive light.

WAITRESS/KITCHEN ATTENDANT

TOP CHEF CATERING
01.2019 - 04.2021
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Served appetizers, delivered entrees and refilled beverages for banquet guests.
  • Maintained flexible work schedule to meet event needs.
  • Arranged linens and table settings according to seating plan and event theme.
  • Prepared and maintained drink stations throughout catering events.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.

BARTENDER/WAITRESS

PEPPERWOOD RESTAURANT
04.2018 - 08.2019
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

HOUSEKEEPING

CASSANOVA HOTEL
06.2015 - 08.2015
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

WAITRESS

KNUTSFORD COURT HOTEL
01.2014 - 06.2015
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Level 1 Housekeeping Certificate -

Distinction College
07.2015

Level 1 Bartending and Customer Service Certificate - undefined

B&E Catering and Training Institute
01.2014

Skills

  • Orientation and problem-solving skills
  • Excellent interpersonal skills and communication
  • Learning and supporting new and fast-changing technologies
  • Computer Literate
  • Customer service orientation
  • Mixing Excellent and unique cocktails
  • Creating new and different cocktail ideas
  • Time Management
  • Attention to details

References

References available upon request.

Timeline

WAITRESS/BARTENDER

EVERGLO BAR&RESTAURANT
10.2022 - Current

CUSTOMER SERVICE ASSOCIATE

IBEX GLOBAL
10.2021 - 10.2022

WAITRESS/KITCHEN ATTENDANT

TOP CHEF CATERING
01.2019 - 04.2021

BARTENDER/WAITRESS

PEPPERWOOD RESTAURANT
04.2018 - 08.2019

HOUSEKEEPING

CASSANOVA HOTEL
06.2015 - 08.2015

WAITRESS

KNUTSFORD COURT HOTEL
01.2014 - 06.2015

Level 1 Bartending and Customer Service Certificate - undefined

B&E Catering and Training Institute

Level 1 Housekeeping Certificate -

Distinction College
Sanya Gibson