Sara Dixon
Cayman Brac,Cayman Islands
Summary
Poised individual with well-developed skills resulting from career spanning many years working as Service Advisor. Decisive multi-tasker with drive to take on new opportunities with great organization.
Overview
17
17
years of professional experience
Work History
Customer Service Adviser/Online Communications
Vintage Trading Solutions
Leeds, England
07.2022 - 05.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted customers using email, text message and live chat. Average of 100 emails a day.
- Oversaw the launch of new product lines through effective promotional activities such as press releases, online communications, social media campaigns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Submitted complaints for customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
Lead Customer Service Advisor
Emovis Operations
Leeds, England
03.2022 - 07.2022
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Analyzed customer feedback data to identify areas of improvement.
- Served as a point of contact between customers and internal teams when needed.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Monitored daily operations of the customer service department.
- Contacted customers about potential service upgrades, new services and account changes.
Clerical Officer
District Administration
Stake Bay, Cayman Brac
03.2019 - 01.2022
- Established and maintained databases for various CRMs, enhancing operational efficiency.
- Expertly navigated traffic law and legal terminology to support case management.
- Maintained accurate records of all office transactions to ensure compliance.
- Collected payments for Traffic and Child Maintenance matters in Judicial Court.
- Processed and provided confidential documents for RCIPS, ensuring data privacy.
- Attended court sessions to present legal evidence as required.
- Daily customer interactions to renew vehicle licensing and inspections.
- Trained new team members on Policy and Procedures standards to uphold quality.
- Resolved customer complaints promptly while adhering to departmental policies.
PA to the Director/Office Administrator
Cayman Islands Government (DVDL)
George Town, Grand Cayman
04.2012 - 02.2019
- Facilitated daily tasks and management for Director, enhancing operational efficiency.
- Prioritized incoming communications to filter basic requests and minimize disruptions.
- Managed debt collection and payment plan reconciliation using QuickBooks.
- Organized master calendar for appointments, operational targets, and projects.
- Prepared professional business spreadsheets to support organizational needs.
- Accompanied Director in business meetings, maintaining focus on objectives.
- Handled confidential information with utmost discretion to ensure security.
- Processed customer payments and addressed front-line inquiries during staff shortages.
- Process and provide evidence for the RCIPS for investigations
Clerical Assistant
District Administration
Stake Bay, Cayman Brac
10.2008 - 03.2012
- Responded to telephone inquiries from clients, vendors, and public members.
- Welcomed guests and clients with an upbeat demeanor.
- Greeted customers promptly, providing knowledgeable assistance.
- Implemented payment collection procedures, increasing on-time payments.
- Demonstrated expertise in customer service and administrative support.
- Utilized Microsoft applications proficiently for various tasks.
- Balanced cash and credit card payments accurately.
- Maintained confidentiality and discretion in all interactions.
Education
Working as a Veterinary Assistant -
Alison
Online course02-2025
Basics of Animal Care And Psychology -
Alison
Online Course09-2024
Fundamentals of Human Resources -
Alison
Online Course10-2019
High School Diploma -
Cayman Brac High School
Cayman Brac06-2007
Skills
- Customer service expert
- Multiple Microsoft applications
- Administrative support
- Computer skills
- Data entry and record management
- QuickBooks and debt collection
- Confidential information handling
- Invoice and PO management
- Cash handling and balancing
- Animal care and veterinary practice
- Pet nutrition
- Data analysis techniques
- Regulatory compliance knowledge
- CRM software
- Complaint resolution
- Attention to detail
- Team player mentality
Accomplishments
- Deputy Governor's Award for Employee of the Month August, 2016
- Chief Officer's Award Month of August, 2016.
Timeline
Customer Service Adviser/Online Communications
Vintage Trading Solutions
07.2022 - 05.2025
Lead Customer Service Advisor
Emovis Operations
03.2022 - 07.2022
Clerical Officer
District Administration
03.2019 - 01.2022
PA to the Director/Office Administrator
Cayman Islands Government (DVDL)
04.2012 - 02.2019
Clerical Assistant
District Administration
10.2008 - 03.2012
Working as a Veterinary Assistant -
Alison
Basics of Animal Care And Psychology -
Alison
Fundamentals of Human Resources -
Alison
High School Diploma -
Cayman Brac High School
Similar Profiles
Jereena ThomasJereena Thomas
HR and Admin Executive at Vintage Fashions Trading LLCHR and Admin Executive at Vintage Fashions Trading LLC
VICTOR ANANTH SVICTOR ANANTH S
Business Development Manager (Air Compressor) at Qualtrec Solutions Machinery Trading LLCBusiness Development Manager (Air Compressor) at Qualtrec Solutions Machinery Trading LLC
Sujith RamankulathSujith Ramankulath
Sales Manager at Techno Solutions and General Trading Services LLCSales Manager at Techno Solutions and General Trading Services LLC
Kerry Hunter GiscombeKerry Hunter Giscombe
Registered Nurse Midwife, Shift Coordinator at Cayman Islands Health services AuthorityRegistered Nurse Midwife, Shift Coordinator at Cayman Islands Health services Authority
Maicca Lee LawagMaicca Lee Lawag
Stock/Receiving Clerk at Scott Development Co. LtdStock/Receiving Clerk at Scott Development Co. Ltd