Sara Hernandez
Ashland
Summary
Dynamic and dedicated professional with extensive experience in customer service at Cinemark. Proven ability to enhance team performance through effective training and collaboration. Skilled in cash handling and problem-solving, consistently delivering exceptional guest experiences while maintaining high safety standards. Bilingual in Spanish, fostering positive interactions with diverse clientele.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Cinemark
11.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new employees and oversaw their performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Prepared food and sold concessions.
- Sold tickets, issued refunds, and directed guests to their seats.
Server/Cashier
Steak N Shake
04.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cleaned and closed work area as well as customer areas at the end of the night.
Team Member
Cinemark
06.2023 - 04.2024
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Hostess/Cashier
La Finca Restaurant
12.2021 - 08.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
BBA - Business
Morehead State University
Morehead, KY05-2029
High School Diploma -
Paul G. Blazer
Ashland, KY12-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Cleaning
- Workplace safety
- Fluent in Spanish
- POS systems
Certification
Food Safety First Principles Training - 03/17/24-03/17/29
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Member
Cinemark
11.2024 - Current
Server/Cashier
Steak N Shake
04.2024 - 09.2024
Team Member
Cinemark
06.2023 - 04.2024
Hostess/Cashier
La Finca Restaurant
12.2021 - 08.2022
BBA - Business
Morehead State University
High School Diploma -
Paul G. Blazer
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