Sarah Alam
Louisville
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Contractor Services
Home Depot
05.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
- Mentored junior staff members in industry best practices, fostering a culture of continuous learning within the team.
- Collaborated with clients to define project requirements and deliverables.
Technical Support Lead
Charter Communications, Spectrum
01.2015 - 11.2019
- Enhanced customer satisfaction by promptly addressing technical issues and providing efficient solutions.
- Streamlined workflow for the technical support team, optimizing productivity and performance.
- Developed comprehensive training materials to ensure new hires were properly equipped for success in their roles.
- Facilitated cross-departmental communication, fostering a collaborative environment to solve complex problems.
- Managed a diverse team of technical support specialists, providing guidance and mentorship to enhance professional growth.
- Analyzed trends in support requests, proactively addressing common issues through knowledge base updates and preventative measures.
- Created detailed reports on team performance, presenting findings to senior management for strategic decision-making processes.
- Mentored junior team members in both technical skills and soft skills, fostering a culture of continuous learning and professional development.
- Improved first-call resolution rates with thorough troubleshooting techniques and extensive product knowledge.
Education
GED -
Dupont Manual High School
Louisville, KYSkills
- Worksite Safety
- Quality Control
- Staff Management
- Project Management
- Customer Service
- Problem Solving
- Conflict Resolution
- Team Leadership
- Technical Proficiency
- Scheduling and Planning
- Time Management
- Issue Research
- Analytical Thinking
Timeline
Contractor Services
Home Depot
05.2021 - Current
Technical Support Lead
Charter Communications, Spectrum
01.2015 - 11.2019
GED -
Dupont Manual High School
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