Sarah-Allen Smith
Franklin
Summary
Dynamic Coffee Shop Lead with a proven track record at Mill House Coffee, excelling in customer service and team leadership. Expert in cash handling and organizational strategies, fostering a culture of excellence that increased repeat business. Strong interpersonal communication skills enhance customer satisfaction and team collaboration.
Driven and personable, with keen eye for customer service and knack for creating welcoming atmosphere. Knowledgeable in inventory management and staff training, ensuring smooth daily operations. Committed to enhancing customer experiences and fostering cohesive team environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coffee Shop Lead
Mill House Coffee
05.2023 - 03.2025
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Set up daily drawers, verified totals and prepared cash deposits.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
Sales Associate
Bealls Store
10.2021 - 04.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Psychology
Western Kentucky University
Bowling Green, KY05-2025
Skills
- Proficient in Microsoft Office Suite
- Deadline management
- Research Ethics & Data Privacy
- Effective interpersonal communication
- Organizational time strategies
- Customer service
- Teamwork & collaboration
- Effective troubleshooting skills
Certification
CITI Certified -
- Social/ Behavioral Research
- Mental Health for Higher Ed and Healthcare Research
Timeline
Coffee Shop Lead
Mill House Coffee
05.2023 - 03.2025
Sales Associate
Bealls Store
10.2021 - 04.2022
Bachelor of Arts - Psychology
Western Kentucky University
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