Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Darling

Winchester

Summary

Driven and detail-oriented professional with a strong background in hospitality and customer service, notably at Keeneland Hospitality. Excelled in high-volume dining environments, demonstrating exceptional guest engagement and hospitality service expertise. Achieved significant improvements in guest satisfaction and efficiency through effective team collaboration and memory retention. Skilled in safe food handling and inventory management, ensuring top-quality service.

Overview

16
16
years of professional experience

Work History

Server

Keeneland Hospitality
Lexington, KY
04.2023 - Current

Seasonal server for different dining rooms.

Flip tables, dress tables with shined glasses and clean rolled silverware.

Take out dirty dishes, fill drinks, serve alcohol and other until cut off

Pull dirty dishes, lemons and silver with exception of table cloths until all guests are gone and move forward with cleaning dining room.and resets on tables while making guests happy.

Direct Support Professional

Expanded Horizons of Ky
Harrodsburg, KY
04.2022 - 10.2024

Companion care, in home care, incontinence care

Daily drop offs and pickups

Appointment attendance and medical reminders

Showers, health care and daily maintenance.

Around the house care or simple housing tasks

Grocery shopping and nutritional care.

Client needs and care

Servers Assistant

Keeneland Hospitality
Lexington,KY
04.2022 - 10.2022

Companion care, in home care, incontinence care

Daily drop offs and pickups

Appointment attendance and medical reminders

Showers, health care and daily maintenance.

Around the house care or simple housing tasks

Grocery shopping and nutritional care.

Client needs and care

Driver

Uber
Lexington, KY
10.2021 - 04.2022

Pickup and drop off from requested location to other location while driving safe and keeping a clean, safe environment.

Server

Texas Roadhouse Restaurant
Lexington, KY
07.2019 - 10.2020

Care for guests and make them comfortable

Keep table and surroundings clean as well as refilling drinks, pick up and drop off food orders as well as taking and entering the correct orders. Sweep through restaurant for dish clearing on tables as well as side work, ice filling, and out work in order to get out and have the restaurant ready for the next day.

City Carrier

USPS
Winchester, KY
09.2018 - 07.2019

Case and organize mail, pull down and case up based on the he route. Number and route packages and get it all packed up and into the truck. Carry and deliver mail and packages in a timely manner and be back at a certain time.

Server

BJ's Brewhouse Restaurant
Springdale, OH
10.2016 - 09.2018

Take orders and enter correctly

Deliver orders and drinks as well as taking away dirty dishes, filling drinks and refills and having a clean surroundings and tables dressed and ready to be seated. Out work, side work and rolling silver for end of day and next day shifts.

Head Cashier

Menards
Evendale, OH
05.2013 - 09.2016

Count cash in each drawer to start day and put out drawers as well as assign them to other cashier's

Sku and cashier assistance, customer service as well as return desk and rentals.

Opening Cashier

Panera Bread
Blue Ash, OH
06.2012 - 03.2014

Open restaurant, check on Baker and take inventory of all baked goods, bagels, pastries etc, start and turn on the heat lamps, stove tops and burners for breakfast. Prep for breakfast and put all baked goods out , brew coffees, teas and lemonades. Do full walk through or dining and mak sure tables are clean and floors are properly swept and vacuumed. Open doors and put drawer assignments out until cashiers arrive.

Server

Steak and Shake
Springdale, OH
12.2008 - 12.2012

Open or close restaurant, 3rd shift cleaning and drive thru operations. Take care of guests, enter orders, fill drinks, take away dirty dishes, make food, prepare shakes, keep up with dishes and stock of glasses, ice and dishes. Clean and finish out and side work and roll silver for the following shift.

Education

Pre Social Work - Social Work

University of Cincinnati
Cincinnati, OH
05.2016

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Quality control
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Item promotion
  • Table setting knowledge
  • Ordering procedures
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Order delivery practices
  • Bill computation
  • Food inspection
  • Front-of-house display creation
  • Wine service
  • Food spoilage prevention
  • Wine pairings
  • Multitasking and organization
  • Food safety
  • Shift management
  • Upselling techniques
  • Team member support
  • Effective customer upselling
  • Liquor, wine, and food service
  • Buffet setup and takedown
  • Positive guest interactions
  • Menu item recommendation
  • Take-out service
  • Responsible beverage service
  • Check payment processing
  • Specials promotion
  • Special dietary requirements
  • Hostess support

Timeline

Server

Keeneland Hospitality
04.2023 - Current

Direct Support Professional

Expanded Horizons of Ky
04.2022 - 10.2024

Servers Assistant

Keeneland Hospitality
04.2022 - 10.2022

Driver

Uber
10.2021 - 04.2022

Server

Texas Roadhouse Restaurant
07.2019 - 10.2020

City Carrier

USPS
09.2018 - 07.2019

Server

BJ's Brewhouse Restaurant
10.2016 - 09.2018

Head Cashier

Menards
05.2013 - 09.2016

Opening Cashier

Panera Bread
06.2012 - 03.2014

Server

Steak and Shake
12.2008 - 12.2012

Pre Social Work - Social Work

University of Cincinnati
Sarah Darling