Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Delaney

Louisville

Summary

Dynamic Sales Associate with a proven track record at Great American Cookies, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction through effective problem-solving and collaboration. Skilled in product presentation and order fulfillment, consistently exceeding expectations while maintaining a clean and organized workspace.

Overview

3
3
years of professional experience

Work History

Sales Associate

Great American Cookies
03.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
  • Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.

Fulfillment Associate

Target
07.2022 - 10.2022
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Followed safety protocols to minimize workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.

Team Member

Tuesday Morning
04.2022 - 07.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Mastered essential tasks swiftly, enhancing efficiency.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.

Education

Home Schooled
Lexington, KY

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Workplace safety
  • Product knowledge
  • Order preparation
  • Cleaning duties
  • Ingredient measuring
  • Sanitation procedures
  • Expiration monitoring
  • Product presentation
  • Frosting application
  • Cake decorating
  • Cash register operation
  • Menu memorization
  • Stocking and shelving
  • Bakery display preparation
  • Display case setup
  • Order picking skills
  • Time management
  • Detail-oriented
  • Sorting and organizing
  • Order execution
  • Order fulfillment
  • Pulling and preparing orders
  • Product picking
  • Order accuracy

Timeline

Sales Associate

Great American Cookies
03.2023 - Current

Fulfillment Associate

Target
07.2022 - 10.2022

Team Member

Tuesday Morning
04.2022 - 07.2022

Home Schooled

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Sarah Delaney