SARAH DUSTIN
Fort Knox
Summary
Dynamic Client Delivery Manager at The Adecco Group with a proven track record in recruitment strategy and team management. Enhanced operational efficiency by 15% through process improvements while maintaining compliance and effective communication. Skilled in Microsoft Office Suite, I excel in fostering client relationships and driving team performance to meet staffing needs.
Overview
8
8
years of professional experience
Work History
Client Delivery Manager
The Adecco Group
01.2022 - Current
- Served as the primary liaison for client communications, addressing inquiries and resolving issues effectively.
- Developed and implemented recruitment strategies to fulfill client staffing needs while enhancing workforce quality.
- Managed a diverse team of 6 office staff and over 300 temporary employees, ensuring high performance and productivity.
- Maintained strict confidentiality of sensitive employee information and ensured compliance with security protocols.
- Executed revenue forecasting and budgeting processes to align business goals with operational capabilities.
- Coordinated government security background processes for all employees.
- Implemented process improvements that led to a 15% increase in operational efficiency within the client delivery team.
- Ensured all customer interactions were logged accurately in the database system.
- Developed training materials for new staff members related to client delivery processes.
- Held five-year security clearance to ensure compliance with client requirements.
Onsite Supervisor/Recruiter
The Adecco Group
02.2020 - 01.2022
- Executed full cycle recruiting processes while supervising employees and addressing production issues.
- Provided coaching and mentorship to staff, improving team skills and competencies.
- Developed daily associate schedules for JPMorgan Chase, for up to 300 associates, to ensure operational efficiency.
- Assisted in the recruitment and onboarding process for new hires, ensuring a smooth transition.
- Performed federal background checks to maintain compliance with regulations.
- Utilized Microsoft applications to enhance productivity and manage tasks effectively.
- Monitored employee attendance, timekeeping records, and payroll information.
- Filed accident reports as necessary if an incident occurred.
Floor Supervisor
ADECCO
11.2019 - 01.2020
- Supervised temporary employees in warehouse environment for Radial, an Adecco client.
- Tracked attendance for over 100 associates to ensure accurate records.
- Addressed production floor issues promptly to maintain operational efficiency.
- Terminated associates in accordance with company policies and procedures.
- Resolved employee conflicts and addressed performance issues promptly to maintain a positive work environment.
Recruiter
ADECCO
09.2019 - 11.2019
- Utilized Microsoft Excel to match applicants with job positions offered by Adecco.
- Processed background information of applicants to ensure compliance and suitability.
- Managed phone and email communications with candidates to address inquiries.
- Conducted sourcing activities to identify qualified individuals for recruitment.
- Compiled lists of potential candidates in Excel, facilitating outreach efforts.
- Coordinated mass communication strategies to invite candidates for interviews.
- Executed seasonal recruiting tasks efficiently during peak hiring periods.
Seasonal RST
ADECCO
10.2018 - 12.2018
- Scheduled interviews and sourced candidates for Adecco's client, Radial.
- Prescreened candidates to confirm alignment with job specifications.
- Engaged potential hires through inbound and outbound calls.
- Managed I9 documentation processes efficiently.
- Leveraged Google Docs, Microsoft Word/Excel, Fetch, and Bullhorn to optimize recruitment workflows.
PICKER
ADECCO
03.2018 - 06.2018
- Achieved production targets as a seasonal picker for Radial through Adecco.
- Maintained cleanliness and organization of the picking area to ensure a safe working environment.
- Monitored inventory levels and reported discrepancies to management for timely resolution.
- Maintained focus on tasks to consistently meet performance expectations.
Education
DIPLOMA -
MEADE COUNTY HIGH SCHOOL
Kentucky05.2018
Some College (No Degree) - Education
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Microsoft Office Suite
- Recruitment strategy
- Effective communication
- Organizational skills
- Time management
- Process improvement
- Customer relationship management
- Compliance management
- Trend analysis
- Team management
- Security clearance (5 years)
Timeline
Client Delivery Manager
The Adecco Group
01.2022 - Current
Onsite Supervisor/Recruiter
The Adecco Group
02.2020 - 01.2022
Floor Supervisor
ADECCO
11.2019 - 01.2020
Recruiter
ADECCO
09.2019 - 11.2019
Seasonal RST
ADECCO
10.2018 - 12.2018
PICKER
ADECCO
03.2018 - 06.2018
DIPLOMA -
MEADE COUNTY HIGH SCHOOL
Some College (No Degree) - Education
Elizabethtown Community And Technical College