Sarah Howell
Lawrenceburg
Summary
Dynamic Pharmacy Technician with proven expertise at Onco360 in optimizing workflow and enhancing patient confidentiality. Skilled in problem-solving and effective communication, I consistently reduced medication errors and fostered strong relationships with customers, ensuring exceptional service and satisfaction. Committed to accuracy and efficiency in all pharmacy operations.
Experienced with supporting funeral directors in all aspects of service planning and execution. Utilizes excellent communication and organizational skills to ensure seamless operations. Strong understanding of delicate nature of role and importance of compassion and discretion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Onco360
04.2023 - 05.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Customer Service Representative
Walmart
11.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pharmacy Technician
Hometown Pharmacy
10.2021 - 09.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Pharmacy Technician
Walgreens
04.2020 - 08.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Associate of Science - Mortuary Science
Mid-America College of Funeral Science
Jeffersonville, IN12-2025
High School Diploma -
Anderson County HIgh School
Lawrenceburg, KY05-2009
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Patient confidentiality
- Restorative art
- Guest interaction
- Cleaning and maintenance
- Remains preparation
- Body preparation
- Remains management
Certification
- Licensed Cremation Operator
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Onco360
04.2023 - 05.2024
Customer Service Representative
Walmart
11.2022 - 03.2023
Pharmacy Technician
Hometown Pharmacy
10.2021 - 09.2022
Pharmacy Technician
Walgreens
04.2020 - 08.2021
Associate of Science - Mortuary Science
Mid-America College of Funeral Science
High School Diploma -
Anderson County HIgh School
Similar Profiles
Crisandra LundgrenCrisandra Lundgren
Benefit Verification Specialist at Onco360Benefit Verification Specialist at Onco360
Jennifer RogersJennifer Rogers
Regional Director at ONCO360Regional Director at ONCO360
Mallory TrentMallory Trent
Patient Benefit Supervisor at Onco360Patient Benefit Supervisor at Onco360
Alan WeissAlan Weiss
Coordinator/Director at CASACoordinator/Director at CASA
Katelyn ProffittKatelyn Proffitt
Childcare Assistant Teacher at Little Red AcadamyChildcare Assistant Teacher at Little Red Acadamy