Sarah Johnson
Louisville
Summary
Dynamic Bartender/Server with proven expertise in customer service and responsible alcohol service, honed at prestigious venues including Omni Hotel. Excelled in enhancing guest experiences and training teams, driving revenue through upselling. Demonstrates exceptional multitasking and communication abilities, ensuring high satisfaction and compliance with health standards.
Overview
14
14
years of professional experience
Work History
Bartender/Server
Cunninghams Creekside
02.2014 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender/Server
Omni Hotel
04.2012 - 02.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender/Server
Hilton Hotels - Churchill Downs
11.2010 - 04.2012
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Business & Marketing - Business & Marketing
University of Louisville
Louisville, KYSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Menu memorization
- Hospitality service expertise
- Team training and development
Timeline
Bartender/Server
Cunninghams Creekside
02.2014 - Current
Bartender/Server
Omni Hotel
04.2012 - 02.2014
Bartender/Server
Hilton Hotels - Churchill Downs
11.2010 - 04.2012
Business & Marketing - Business & Marketing
University of Louisville
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