Sarah McCord
Paducah
Summary
Dynamic Paramedic Supervisor with expertise in advanced life support, critical decision-making, and patient care. Proven success in training and mentoring staff to enhance patient outcomes and operational efficiency.
Dedicated Paramedic Supervisor recognized for delivering high-quality emergency medical care while collaborating effectively with multidisciplinary teams. Committed to community outreach initiatives that promote public health and safety through education on CPR and emergency preparedness.
Overview
26
26
years of professional experience
Work History
Captain/Paramedic Supervisor
Mercy Regional EMS
Paducah, KY
05.2015 - Current
- Delivered high-quality emergency medical care in diverse environments.
- Collaborated with multidisciplinary teams to optimize patient outcomes during transport.
- Conducted thorough patient assessments and maintained accurate medical records.
- Trained and mentored junior paramedics on protocols and best practices.
- Coordinated with hospitals to ensure seamless patient handoffs and continuity of care.
- Contributed to community outreach efforts by participating in public education events on CPR, first aid, and emergency preparedness.
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
- Assisted in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
- Provided critical incident stress debriefing to fellow emergency medical services personnel following traumatic calls, fostering a supportive work environment for all team members.
- Supported local disaster response efforts by preparing ambulances with necessary supplies and assisting victims at mass casualty incidents or natural disasters.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Oversaw daily field operations to ensure adherence to safety regulations and operational standards.
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
Customer Service Representative
LYNX Services, a Solera
Paducah, KY
01.2012 - 03.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
- Utilized CRM systems to track interactions and provide timely follow-up on customer issues.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
Casino Valet/Hotel/Food and Beverage Supervisor
Harrahs
Metropolis, IL
05.2000 - 12.2010
- Managed efficient vehicle retrieval and parking operations for high-volume guest traffic.
- Provided exceptional customer service, ensuring positive experiences for all guests.
- Coordinated with security to maintain safe and secure vehicle storage areas.
- Trained new team members on operational procedures and customer interaction techniques.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Supervised daily hotel operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
- Resolved guest complaints promptly, maintaining high standards of service quality.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Streamlined front desk operations for increased efficiency and improved check-in/check-out processes.
- Cultivated a professional atmosphere among staff members by enforcing adherence to company policies and procedures.
- Collaborated with housekeeping staff, maintaining immaculate rooms and public spaces to exceed guest expectations.
- Conducted regular performance evaluations, providing constructive feedback and identifying opportunities for employee growth.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Education
GED -
Heath High School
Kevil, KYNo Degree - Paramedicine
Hopkinsville Fire
Hopkinsville, KY06-2022
No Degree - Emergency Medicine
WKCTC
Paducah, KY03-2015
Skills
- Documentation and reporting
- Advanced life support
- Critical decision-making skills
- Direct patient care
- Pre-hospital care
- Cardiopulmonary resuscitation
- Pediatric advanced life support
- Airway management
- Intubation
Timeline
Captain/Paramedic Supervisor
Mercy Regional EMS
05.2015 - Current
Customer Service Representative
LYNX Services, a Solera
01.2012 - 03.2015
Casino Valet/Hotel/Food and Beverage Supervisor
Harrahs
05.2000 - 12.2010
GED -
Heath High School
No Degree - Paramedicine
Hopkinsville Fire
No Degree - Emergency Medicine
WKCTC