Sarah Nicoulin
Louisville
Summary
Patient-driven Quality Specialist known for high productivity and efficient task completion. Specializes in process improvement, compliance monitoring, and data analysis to enhance product quality. Excel in communication, teamwork, and problem-solving to achieve consistent improvements in quality standards and operational efficiency. HIPPA certified, insurance plan experience with Commercial, Medicare, Medicaid and exchanges, as well as experience in researching insurance payers.
Overview
3
3
years of professional experience
2018
2018
years of post-secondary education
Work History
Quality Specialist Level 3
eBlu Solutions
Louisville
07.2024 - Current
- Reviewed quality standards for compliance with company policies and industry regulations.
- Conducted audits to ensure adherence to quality control processes and procedures.
- Collaborated with teams to identify areas for improvement in product quality.
- Communicated with whom was audited to provide feedback and continued education.
- Assisted in implementing corrective actions for identified quality issues.
- Tested new improvements to company portals.
- Collaborated with training and development for continued education materials.
- Acted as interim supervisor.
- Research healthcare payers to determine medical benefit coverage.
- Support in company projects.
Quality Specialist
eBlu Solutions
Louisville
05.2023 - 07.2024
- Actively listened to completed calls made, and audited to company standards.
- Collaborated with supervisors to address quality-related issues.
- Communicated with whom was audited to provide feedback.
Insurance Verification Specialist
eBlu Solutions
Louisville
09.2022 - 05.2023
- Coordinated with healthcare providers to obtain necessary documentation.
- Verified patient insurance information for accuracy and completeness.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Education
Bullitt East High School
Mt Washington, KYSome College (No Degree) - Molecular Biology
University of Louisville
Louisville, KYSome College (No Degree) - Forensic Science
Eastern Kentucky University
Richmond, KYSkills
- Quality improvement
- Effective communication
- Team collaboration
- Problem solving
- Attention to detail
- Internal audits
- Team leadership
- Verbal and written communication
Languages
English
Native/ Bilingual
Timeline
Quality Specialist Level 3
eBlu Solutions
07.2024 - Current
Quality Specialist
eBlu Solutions
05.2023 - 07.2024
Insurance Verification Specialist
eBlu Solutions
09.2022 - 05.2023
Bullitt East High School
Some College (No Degree) - Molecular Biology
University of Louisville
Some College (No Degree) - Forensic Science
Eastern Kentucky University