Sarah Peery
Franklin
Summary
Well-versed canidate with a wide range of knowlage and skills excited for a new opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a positive attitude. Seeking a full-time position that offers professional challenges utilizing customer service skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
TMC Hospital
08.2018 - 03.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Handled a multi-line phone system with 50+ calls per day.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Comprehensive use of various secure computer programs such as Epic, Microsoft Word, etc.
- Promoted once during employment with a pay raise.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Relayed messages between provider and patient in a HIPAA compliant manner.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Educated patients on importance of preventive health care and insurance coverage.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals
- Acted as a point of contact for patients in need of medical assistance. Directing them according to procedure or doctors instructions.
Administrative Assistant
VPD Construction Group
07.2016 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Promoted once during employment with a pay raise
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated pricing with vendors and suppliers for jobsite bids including equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, expense reports, logs and records to quickly handle all documentation for human resources.
- Confirmed all employees biweekly hours and submitted payroll.
- Knowledge of computer systems such as Excel spreadsheet, Microsoft Office, ADP.
Bartender/ Waitress
Gaslight Theater
05.2011 - 07.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server and bar areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Promoted twice during employment with a pay raise.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and in-time with live shows.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Gaslight Costume Shop
Gaslight Theater
10.2009 - 05.2011
- Sewed and constructed Type costumes using sewing machine, upholstery equipment and hand tools.
- Cleaned shop and maintained apparel in wardrobe of fancy dress, theme and popular character styles.
- Organized and restocked shelves with variety of costumes and accessories.
- Developed in-depth knowledge of costume inventory and sales techniques.
- Assisted customers in selecting appropriate ensemble for events and holidays.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Advertised for business during down times
- Handled cash register and costume purchases
Education
Highschool Graduate - General Education
Sabino High School
Tucson, AZ05.2012
Intern - Bookkeeping Basics
Backhome Industries LLC
Tucson, AZ06.2010
Skills
- Multitasking and Organization
- Appointment Scheduling
- Financial Procedures Adherence
- Post-Discharge Care Coordination
- Problem-Solving
- HIPAA Compliance
- Customer Service
- Registration and Admissions
- Quality Assurance
- Medical Terminology
- Money Handling
- Team Collaboration
- Phone and Email Etiquette
- System Updating
- Information Collection
- Relationship Building
- Active Listening
- Multitasking
- Patient Advocacy
- Organizational Skills
- Computer Proficiency
- Conflict Resolution
- Healthcare Systems Navigation
- Time Management
- Resourcefulness
- Decision Making
- Critical Thinking
- Adaptability
- Attention to Detail
- Documenting and Recording Information
- Patient Confidentiality and Data Security
- Registration and Scheduling
- Records Management
Timeline
Patient Access Representative
TMC Hospital
08.2018 - 03.2020
Administrative Assistant
VPD Construction Group
07.2016 - 08.2018
Bartender/ Waitress
Gaslight Theater
05.2011 - 07.2016
Gaslight Costume Shop
Gaslight Theater
10.2009 - 05.2011
Highschool Graduate - General Education
Sabino High School
Intern - Bookkeeping Basics
Backhome Industries LLC
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