Sarah Phillips
Louisville
Summary
Results-driven professional with a strong focus on process improvement and complex problem-solving. Proven track record in delivering high-quality customer service, fostering client relationships, and enhancing overall satisfaction. Recognized for exceptional teamwork and a positive demeanor that supports collaborative efforts to achieve organizational goals. Committed to driving business growth through strategic partnerships and innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Services/Kids Exercise Instructor
YMCA
Louisville
10.2024 - Current
- Perform account maintenance activities, such as opening accounts, issuing cards, and processing deposits and withdrawals.
- Provide excellent customer service by assisting, responding to, and resolving customer inquiries.
- Handle sensitive and confidential information with discretion to maintain security.
- Process member applications, update accounts, and maintain records.
- Demonstrate expertise in customer service, resolving complex inquiries, and problem-solving.
- Develop relationships with members to build loyalty and trust.
- Planned and executed various kids' exercise classes for ages 6-13.
Key Account Coordinator - Logistics
BLK OUT Logistics
Louisville
11.2021 - 02.2025
- Managed data entry into the company's Customer Relationship Management system.
- Conducted research to identify new opportunities and develop plans for the growth of existing accounts.
- Identified areas where processes could be improved in order to enhance efficiency within the department.
- Documented all interactions with customers.
- Utilized problem-solving skills when dealing with challenging situations involving customers.
- Monitored sales performance against KPIs and customer expectations, providing feedback, and making changes as needed.
- Book OTR shipments for clients, whilst monitoring all security protocols. I.E. seals, pictures, tracking.
- Work with the local cartage team in ORD to assist with appointments for drivers, data entry, BOL creation, as well as tracking management.
Client Service Representative
Arvato
Louisville
10.2018 - 11.2021
- Provided timely responses to customer inquiries through emails and telephone calls for effective resolution of complaints.
- Assisted customers with tracking orders and resolving issues related to delivery or payments.
- Data entry of customer BOLS with accuracy and time efficiency.
- Received and responded to high-volume incoming emails in a timely manner.
- Managed multiple tasks while meeting tight deadlines, and maintaining high standards of customer service.
- Navigated multiple computer applications while interacting with clients.
- Cultivated strong relationships with clients through courteous and helpful communication.
- Generated reports outlining key performance metrics across departments.
- Work closely with IBOS teams to create and implement successful procedures for reverse logistics and managing inventory.
- Contacted carrier representatives to make arrangements, or issue instructions, for shipping and delivery of materials.
Education
Associate of Arts - Bible & Theology
Warrior Notes
Online11-2025
GED -
Ahrens Educational Resource
Louisville08.2004
Skills
- Account management
- Process improvement
- Inventory management
- Client relationship building
- Escalation management
- Effective Time Management
References
References available upon request
Certification
- Crisis Counselor
Timeline
Member Services/Kids Exercise Instructor
YMCA
10.2024 - Current
Key Account Coordinator - Logistics
BLK OUT Logistics
11.2021 - 02.2025
Client Service Representative
Arvato
10.2018 - 11.2021
Associate of Arts - Bible & Theology
Warrior Notes
GED -
Ahrens Educational Resource
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