Sarah Romero
Resurrection Lutheran Church
Louisville
1
Certification
13
years of professional experience
Dedicated phlebotomist with a strong background in personal care assistance, providing compassionate support to enhance client well-being and comfort. Proven reliability and exceptional communication skills foster seamless collaboration with healthcare teams and families, ensuring optimal patient care. Committed to maintaining high standards of professionalism while delivering efficient and empathetic service in fast-paced environments. Passionate about contributing to positive health outcomes through attentive and skilled phlebotomy practices.
Work History
Content Coordination/Office Manager
3 Months- Oversaw media and creative content production to maintain brand integrity.
- Monitored project timelines to ensure timely completion of tasks.
- Designed personalized content for weekly announcements.
- Ensured deadlines were met.
- Published weekly bulletins and power points for Sunday worship service, ensuring cohesive messaging across all platforms.
Consumer Service Representative
1 Year 8 Months- Delivered remote customer service to Humana members, addressing inquiries and resolving issues efficiently to enhance member satisfaction.
- Utilized technology and the knowledge of the company's products and services to answer questions and provide solutions to members.
- Accurately documented all interactions with members and followed up on customer inquiries.
- Prepared multi-state government documents while safeguarding personal health information during transfers.
Content Administrator for Online Sales
7 Months- Managed online and offline content for marketing department, ensuring consistency and relevance across platforms.
- Uploaded, audited, and created content for online and offline sales materials, enhancing visibility and engagement.
- Organized and filed orders, proofread marketing materials, supporting overall operational efficiency.
- Engaged with external vendors to facilitate project requirements.
- Other tasks included reception duties such as organization and filing of orders and proofreading other marketing materials.
Director of Client Operations/Office Manager
2 Years 1 Month- Improved client experience by implementing feedback mechanisms.
- Conducted regular client check-ins to strengthen relationships and gather insights.
- Conducted regular client check-ins.
- Enhanced the overall client experience.
- Identified client needs and upsold relevant services to enhance account value.
- Facilitated communication and engagement with key client organizations to strengthen relationships.
PCA III
4 Years 4 Months- Provided daily comprehensive care to 15 patients.
- Performed all phlebotomy and iv insertion tasks
- Managed care for multiple patients, ensuring individualized attention and support.
- Achieved several on-site life-saving interventions.
- Follow personalized care plans.
- Executed several on-site life-saving interventions, directly contributing to patient safety.
- Coordinated with physicians and physical therapists.
- Executed various clerical duties in office setting..
- Coordinated care with physicians and physical therapists to align treatment plans and improve patient outcomes.
- De-escalated difficult conversations.
Education
No Degree - Nursing Science
Skills
Content project management
Content creation
Presentation delivery
Document optimization
Cloud document management
Microsoft Office
Vendor management
Customer service enhancement
Certification
- PT - Certified Phlebotomy Technician
Timeline
Content Coordination/Office Manager
Resurrection Lutheran Church
09.2025 - 12.2025Read More
Consumer Service Representative
Humana
12.2021 - 08.2023Read More
Content Administrator for Online Sales
Compass Manufacturing International
03.2020 - 10.2020Read More
Director of Client Operations/Office Manager
Keller Williams Louisville East
11.2017 - 12.2019Read More
PCA III
United Regional Healthcare Systems
07.2012 - 11.2016Read More
Midwestern State University
No Degree from Nursing Science
Read More