Sarah Smith
Louisville
Summary
Seasoned small business owner with several years of experience in operations management. Expertise in client consultation and relationship building, and enhancing client satisfaction through effective communication and attention to detail.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Owner | Esthetician | Permanent Makeup Artist
BrowDown Co.
Louisville
08.2020 - 07.2026
- Owned and operated a successful beauty and aesthetics business serving a diverse clientele.
- Cultivated long-term client relationships by providing compassionate, professional service that fostered trust and loyalty.
- Consulted with clients to understand their goals and recommend appropriate services.
- Ensured strict sanitation and safety standards
- Scheduled appointments, managed daily calendars and client records.
- Processed payments, maintained and oversaw all business records and operations.
- Maintained optimal inventory and supply levels to support business operations.
- Resolved client concerns with discretion, empathy, and professionalism.
- Maintained confidentiality regarding client information and services.
- Established brand identity through targeted engagement initiatives.
Esthetician | Wax Specialist
Sei Bella Waxing
Louisville
06.2017 - 12.2020
- Executed waxing services with high-quality products and techniques.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Educated clients on aftercare practices to promote optimal results.
- Cultivated strong client relationships to ensure repeat visits and satisfaction.
- Collaborated with team members to enhance service quality and efficiency.
- Stayed updated on industry trends and new products for continuous improvement.
Event Coordinator
York Management
Louisville
08.2013 - 05.2017
- Coordinated and oversaw logistics for events, ensuring seamless execution and participant satisfaction.
- Served as primary contact person responsible for responding to inquiries about events.
- Oversaw event budgets, tracking expenses and managing allocations efficiently.
- Managed vendor relationships, negotiating contracts and coordinating delivery of event materials to meet timelines.
- Trained and supervised event staff to enhance service quality and foster teamwork.
- Provided support to attendees before, during, and after the event as needed.
- Maintained relationships with existing partners while cultivating new ones.
Education
Bachelor of Science - Sociology
University of Louisville
Louisville, KY05-2013
Esthetics License -
Hair Design School
Louisville, KY06-2006
Skills
- Sanitation standards
- Client consultation
- Client relationship management
- Inventory management
- Payment processing
- Conflict resolution
- Effective communication
Certification
- Bloodporne Pathogen Certification
- Tattoo Artist Certification
Timeline
Owner | Esthetician | Permanent Makeup Artist
BrowDown Co.
08.2020 - 07.2026
Esthetician | Wax Specialist
Sei Bella Waxing
06.2017 - 12.2020
Event Coordinator
York Management
08.2013 - 05.2017
Bachelor of Science - Sociology
University of Louisville
Esthetics License -
Hair Design School