Sarah Williamson
Louisville
Summary
Dynamic Area Coach with a proven track record at Houston Enterprises, specializing in employee training and performance management. Enhanced operational efficiency through data analysis and innovative coaching strategies, resulting in improved employee retention and customer satisfaction. Committed to fostering a collaborative work environment that drives team success and achieves organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Area Coach
Houston Enterprises
12.2019 - Current
- Championed company culture initiatives, fostering an inclusive atmosphere where diverse perspectives were valued and encouraged.
- Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
- Increased employee retention by developing career advancement opportunities and offering ongoing professional development resources.
- Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
- Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address areas of concern.
- Optimized inventory management procedures to minimize stock discrepancies while maximizing product availability for customers.
- Implemented innovative marketing initiatives, leading to increased brand recognition and customer engagement.
- Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
- Provided exceptional leadership during times of change, successfully guiding teams through transitions and restructuring efforts.
- Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
- Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
- Achieved consistent sales growth by setting clear expectations and providing support to store managers.
- Managed budgets effectively, ensuring adequate allocation of resources while maintaining financial targets.
- Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
- Oversaw staff scheduling efforts ensuring optimal coverage during peak hours without compromising budgetary constraints.
- Fostered a positive work environment by promoting open communication and team collaboration.
- Collaborated with fellow Area Coaches sharing best practices which contributed to the overall success of the organization.
- Streamlined operational processes to improve overall efficiency and productivity within the assigned area.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Area Coach
Alice J Schleicher, Inc.
04.2015 - 12.2019
- Collaborated with fellow Area Coaches sharing best practices which contributed to the overall success of the organization.
- Streamlined operational processes to improve overall efficiency and productivity within the assigned area.
- Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address areas of concern.
- Managed budgets effectively, ensuring adequate allocation of resources while maintaining financial targets.
Restaurant General Manager
Alice J Schleicher, Inc.
04.2002 - 04.2015
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Maintained facility and grounds to present positive image.
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Oversaw food preparation and monitored safety protocols.
Assistant Manager
Alcie J Schleicher, INC.
01.2000 - 04.2002
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Supervisor
Alice J. Schleicher, INC
11.1997 - 01.2000
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Team Member
Tricon
03.1997 - 11.1997
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Valley High School
Louisville, KY05-1998
Skills
- Employee training
- Performance management
- Inventory control
- Budget management
- Customer service
- Coaching strategies
- Data analysis
- Operational efficiency
- Team building
- Compliance management
- Employee engagement
- Operations management
- Staff training and development
Accomplishments
- Supervised team of 30 staff members.
- Led team of Area Coaches in the Louisville DMA, including 2 neighboring franchisees and the KFCC AC to build relationships in the city of Louisville to make our restaurants teams more efficient.
- Navigated 14 restaurants during the Global Pandemic, ensuring health of staff, staffing levels and operational standards were maintained.
- Coordinated efforts with KFCC Area Coach to receive products that allowed the KFCC stores to remain open during the pandemic.
Certification
ServSafe Exam Proctor
Timeline
Area Coach
Houston Enterprises
12.2019 - Current
Area Coach
Alice J Schleicher, Inc.
04.2015 - 12.2019
Restaurant General Manager
Alice J Schleicher, Inc.
04.2002 - 04.2015
Assistant Manager
Alcie J Schleicher, INC.
01.2000 - 04.2002
Shift Supervisor
Alice J. Schleicher, INC
11.1997 - 01.2000
Team Member
Tricon
03.1997 - 11.1997
High School Diploma -
Valley High School
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