Sarah Bivins
New Concord
Summary
Dedicated Customer Service Representative offering excellent communication, listening and problem-solving skills. Able to drive positive customer experiences by promoting customer-centric behaviors and actions, evaluating customer needs and implementing product and service solutions to enhance customer loyalty. Authorized to work in the US for any employer.
Overview
8
8
years of professional experience
Work History
Caregiver
Passion and Purpose Homecare
01.2020 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Direct Support Professional
Behavior Support Services, LLC
08.2021 - 02.2023
- 1
- Establishing a secure, positive environment that nurtures residents' needs, self-expression, and goals
- 2
- Promoting independence in daily activities, such as work, learning, and leisure
- 3
- Delivering individualized training and care for residents in compliance with healthcare professionals’ instructions and other specific guidelines
- 4
- Ensures client safety and maintaining a safe environment
- 5
- Provides direct care to those with intellectual and developmental disabilities
Customer Service Representative
Rotech Healthcare Inc.
12.2020 - 05.2021
- 1
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- 2
- Update customer information in the customer service database during and after each call
- 3
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
- 4
- Currently at the top of the CSR list
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Assisted customers with a warm and professional attitude
Support Staff
Mountain Comprehensive Care Center
06.2019 - 11.2020
- Communicate with clients and therapists
- Scheduling
- Money transactions
- Basic reception and clerical duties
- Records
- Developing client relationships
- Follow all HIPPA guidelines
- Billing
- Insurance
Customer Service Representative
ADIO Pharmacy
10.2018 - 04.2019
- Developed empathetic client relationships and earned reputation for exceeding sales goals
- Informed customers on billing procedures, processed payments and provided assistance to set up payment options
- Developed at least10 new customer prospects or referrals each month
- Adhered to HIPAA confidentiality requirements by safeguarding files
Receptionist
Snipe Creek Lodge
01.2018 - 10.2018
- Greeted visitors, assessed needs and directed to appropriate personnel
- Responded to telephone inquiries from clients, vendors and the public
- Managed clerical needs of company employees, including copying, faxing and file management
- Prepared travel plans, including itinerary, transportation and accommodations
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Daycare Teacher
Higher Praise Learning Center
08.2016 - 12.2017
- Maintained daily records of activities, behaviors, meals and naps
- Identified early signs of emotional or developmental problems in children and brought them to parents' attention
- Offered stimulating curriculum that accommodated all learning styles
- Incorporated music and art activities to encourage creativity and expression
- Maintained developmentally appropriate environment
- Managed general housekeeping duties, including feeding, diapering, resting, and cleanup
Education
High School Diploma - undefined
Calloway County High School
Murray, KYSkills
- Customer Support
- CSR
- Customer Service
- Direct Support
- Medical Billing
- HIPAA
- Clerical Experience
- Childcare
- Medical Terminology
- Inside sales
- Outside sales
- Medical office experience
Timeline
Direct Support Professional
Behavior Support Services, LLC
08.2021 - 02.2023
Customer Service Representative
Rotech Healthcare Inc.
12.2020 - 05.2021
Caregiver
Passion and Purpose Homecare
01.2020 - Current
Support Staff
Mountain Comprehensive Care Center
06.2019 - 11.2020
Customer Service Representative
ADIO Pharmacy
10.2018 - 04.2019
Receptionist
Snipe Creek Lodge
01.2018 - 10.2018
Daycare Teacher
Higher Praise Learning Center
08.2016 - 12.2017
High School Diploma - undefined
Calloway County High School
Similar Profiles
Terry ZacharyTerry Zachary
PCA at Passion 4 PurposePCA at Passion 4 Purpose
Paula ReidPaula Reid
Business Owner at Passion W/Purpose Mobil Salon and Day SpaBusiness Owner at Passion W/Purpose Mobil Salon and Day Spa
Amari WilliamsAmari Williams
Volunteer at Purpose, Passion, and Empowerment Inc.Volunteer at Purpose, Passion, and Empowerment Inc.