Sareth Lozoya Melendez
Louisville
Summary
Dynamic server with a strong work ethic and expertise in customer service, honed at Bar Vetti. Successfully increased referrals through excellent service and upselling techniques. Proficient in wine pairings and maintaining dining standards. Recognized for resolving customer complaints efficiently, enhancing the dining experience, and supporting team members to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Server
Bar Vetti
05.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Texas Roadhouse
08.2022 - 05.2023
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Master of Science - Psychology
University of Louisville
Louisville, KY05-2027
Bachelor of Science - Psychology
University of Louisville
Louisville, KY12-2024
Skills
- Daily specials memorization
- Food inspection
- Hostess support
- Table resetting
- Quality control
- Team member support
- Upselling techniques
- Wine service
- Wine pairings
- Customer service
- Strong work ethic
- Server training
- Food running
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Bar Vetti
05.2023 - Current
Server
Texas Roadhouse
08.2022 - 05.2023
Master of Science - Psychology
University of Louisville
Bachelor of Science - Psychology
University of Louisville