Sarita Mcpherson
Shepherdsville
Summary
Accomplished Frontline Supervisor at Worldport, adept in logistics and problem resolution, significantly enhanced team productivity and reduced turnover by fostering a positive environment. Skilled in MS Office and customer-oriented service, consistently improved customer satisfaction through high-quality service and effective problem-solving.
Overview
12
12
years of professional experience
Work History
Frontline Supervisor
Worldport
07.2023 - Current
- Enhanced team productivity by implementing efficient scheduling and task allocation processes.
- Decreased employee turnover rate by fostering a positive work environment and addressing staff concerns.
- Improved customer satisfaction ratings with consistent high-quality service and effective problem resolution.
- Streamlined operations, identifying areas for improvement and implementing necessary changes.
Warehouse Worker
UPS
09.2019 - 07.2023
- Loaded, unloaded and moved material to and from storage and production areas.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Completed over 100 customer orders each day in warehouse setting.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Kept warehouse stations and equipment in good working order in line with OSHA requirements.
- Checked packages and merchandise for damage and quickly notified vendors to request replacements.
Warehouse Associate
Metalsa
04.2018 - 10.2019
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Adhered to OSHA safety standards and precautions including weight capacity, tag lines and ground stability.
- Administered safety plans to train 10-20 employees on meeting and exceeding OSHA safety standards.
- Stacked and stored pallets and other materials each day to keep warehouse clean and organized.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
Shift Manager
Burger King
10.2016 - 01.2018
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service.
- Maintained premises security for personnel safety and loss prevention.
- Mentored team participants in customer culture, operational needs and sales techniques to close sales.
Shift Manager
Wendy's Co
04.2015 - 10.2016
- Replenished food items according to customer needs and demands.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
- Kept facilities secure and workers safe with proactive premises monitoring.
- Worked with hand-held devices to track inventory movements, locate merchandise and request new stock.
- Tracked receipts, employee hours and inventory movements.
- Monitored and adhered to compliance requirements for [Timeframe] covenant deliverables.
Shift Manager
Wendy's Co
01.2013 - 03.2015
- Replenished food items according to customer needs and demands.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
- Kept facilities secure and workers safe with proactive premises monitoring.
- Tracked receipts, employee hours and inventory movements.
- Monitored and adhered to compliance requirements for [Timeframe] covenant deliverables.
- Restocked supplies, rotated older items, and organized materials according to needs and compliance requirements.
Assistant Manager
Zaxby's
04.2012 - 01.2013
- Diminished financial discrepancies by accurately recording and tracking expenses and income while organizing bank deposits and statements.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Coordinated sales reports, reconciled accounts and made bank deposits.
- Supervised front desk operations, including cash handling, transactions and customer service.
- Performed daily activities, including housekeeping and inventory management to keep store operations running smoothly.
- Oversaw overnight store operations, including staff assignments and production lists.
- Oversaw store operations by counting cash drawers, reviewing equipment to ensure functioning and providing leadership.
- Managed multiple projects with 10-20 team members tasked with developing and steering operations and process improvements.
Education
High School Diploma -
F. W. Buchholz High School
Gainesville, FL05.1999
Skills
- Scheduling
- Logistics
- Order Picking and Processing
- Packaging
- Shipping procedures understanding
- Customer-oriented
- MS Office
- Problem resolution
- Staff Evaluation
- Performance reporting
- Performance monitoring
- Production
Timeline
Frontline Supervisor
Worldport
07.2023 - Current
Warehouse Worker
UPS
09.2019 - 07.2023
Warehouse Associate
Metalsa
04.2018 - 10.2019
Shift Manager
Burger King
10.2016 - 01.2018
Shift Manager
Wendy's Co
04.2015 - 10.2016
Shift Manager
Wendy's Co
01.2013 - 03.2015
Assistant Manager
Zaxby's
04.2012 - 01.2013
High School Diploma -
F. W. Buchholz High School
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