Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sasha Hunter

Minnie,KY

Summary

I think i would be a great asset to the company and will give my all and meet all my goals. I am more than qualified for the job i am applying for and can bring my great customer service and my excellent healthcare skills to the team and meet your expectations and more. I will go above and beyond the duties i am asked to do. I hope you consider giving me a chance to prove that i will be a great fit for the job.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Rep

TurboTax
Remote
01.2024 - 05.2025
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Utilized CRM software to track interactions, providing detailed reports for continuous improvement efforts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Manage up too 100+ calls a day in a effective and timely manner.

Certified Nursing Assistant

Riverview Health and Rehab
Prestonsburg Ky
04.2015 - 11.2023
  • Supported needs of 60+ residents under long-term care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Built rapport with patients and families, providing emotional support during difficult times.

Customer Service Rep

Sykes Enterprise
Hazard Ky /remote
01.2009 - 10.2015
  • Take customer calls provide a friendly and well mannered attitude.
  • Provide great customer service.
  • Go above and beyond for your customer and help in every aspect.
  • Remote
  • Managed high-volume calls while maintaining a positive customer experience and adherence to service standards.
  • Conducted follow-up communications to ensure resolution of issues, strengthening customer relationships and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed 100+ calls a day in a timely manner.

Education

High School Diploma -

South Floyd High
Hi Hat, Ky
05.2010

Skills

  • I have great customer service skills have worked in customer service based setting for 7 years, also have skills in healthcare worked for healthcare for 5 years
  • Patient care
  • HIPAA compliance
  • Collecting vital signs
  • Compassionate
  • Alzheimer's and dementia care
  • Vital signs monitoring
  • Recording vital signs
  • Safety precautions
  • Compassionate caregiver
  • Patient-focused care
  • Feeding assistance
  • Electronic charting

Certification

certified nursing assistant.

Timeline

Customer Service Rep

TurboTax
01.2024 - 05.2025

Certified Nursing Assistant

Riverview Health and Rehab
04.2015 - 11.2023

Customer Service Rep

Sykes Enterprise
01.2009 - 10.2015

High School Diploma -

South Floyd High
Sasha Hunter