Savanna Kennedy
Lexington
Summary
Hardworking restaurant manager with several years overseeing high-traffic establishments. Talented at managing large, diverse teams of culinary and service personnel. Comfortable taking responsibility for everything from back-office operations to dining room performance.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Manager / Front of House Manager
Outback Steakhouse
Lexington
08.2021 - Current
- Lead daily front-of-house operations in a high-volume environment
- Supervise, train, and coach service staff to improve performance and guest satisfaction
- Manage scheduling, labor costs, and shift execution
- Supervised staff to deliver excellent customer service consistently.
- Trained new employees on company standards and protocols.
- Scheduled staff shifts to optimize coverage and efficiency.
- Resolved customer complaints promptly to enhance satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Coordinated inventory management to maintain stock levels effectively.
- Implemented health and safety regulations throughout the restaurant.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Resolve guest concerns and maintain strong customer relationships
- Drive sales through upselling and accountability
- Oversee takeout and third-party delivery operations
Key Holder
Outback Steakhouse
Lexington
12.2020 - 08.2021
- Oversaw opening and closing procedures, ensuring accuracy in cash handling
- Assisted management team in daily operations and supervised staff to maintain operational efficiency
- Trained new staff on customer service standards and operational procedures.
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Supported management in implementing health and safety regulations consistently.
- Facilitated communication between kitchen and front-of-house staff during service.
- Organized backroom storage areas to maximize efficiency of space utilization.
Takeaway Specialist
Outback Steakhouse
Lexington
10.2018 - 06.2021
- Managed takeout orders, enhancing speed and accuracy for customer satisfaction
- Delivered exceptional guest service in fast-paced environment, fostering positive dining experiences
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained and mentored new team members on food safety and service standards.
- Facilitated guest feedback sessions to enhance dining experiences and service quality.
Key Holder
Kentucky Branded
Lexington
08.2016 - 10.2018
- Managed key holder responsibilities, including opening and closing store and setting alarms for security.
- Supervised bank deposits and security procedures to support store opening and closing.
- Verified accuracy of register tills at beginning and end of shift.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Ensured efficient cash control and provided customer service
- Handled customer inquiries and resolved complaints to ensure satisfaction.
- Assisted customers with product selection and resolving complaints.
- Trained new staff on customer service standards and operational procedures to enhance team performance.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Maintained merchandising standards and assisted with sales
- Assisted in scheduling shifts to optimize workforce efficiency and coverage.
- Coordinated floor moves and display maintenance while monitoring stock levels to ensure availability of popular items.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
Education
Bachelor of Science - Public Health
Eastern Kentucky University
Richmond, KY 08.2017 - 05.2021
Skills
- Restaurant management
- Team management
- Labor management
- Guest Experience
- Sales Growth
- Customer service
- Training & Coaching
- Employee training
- Culinary management
- Food safety compliance
- Health regulation adherence
- Cash handling
- POS system operation
- Inventory control
- Labor cost management
- Scheduling management
- Shift scheduling
- Schedule coordination
- Pre-shift walk-through
- Table management
- Reservation handling
- Guest relations
- Team leadership
- Communication
- Conflict resolution
- Performance coaching
- Time management
- Supervisory skills
- Interpersonal skills
- Customer loyalty
- Brand standards promotion
- Retail Operations
- Complaint resolution
Timeline
Restaurant Manager / Front of House Manager
Outback Steakhouse
08.2021 - Current
Key Holder
Outback Steakhouse
12.2020 - 08.2021
Takeaway Specialist
Outback Steakhouse
10.2018 - 06.2021
Bachelor of Science - Public Health
Eastern Kentucky University
08.2017 - 05.2021
Key Holder
Kentucky Branded
08.2016 - 10.2018