
Service-oriented Residence Life professional dedicated to putting students first and ensuring operational excellence. Brings a student-first heart with strong administrative oversight, managing high-volume communications, answering daily student inquiries via phone and email, and resolving conflicts. Skilled in dual-level leadership, supervising full-time Residence Hall Directors and a student RA team. Proven success in perfecting a continuous, year-round staff recruitment process. Efficiently manages housing operations, student conduct case tracking, and administrative data utilizing MCR Housing, Guardian, Workday, SharePoint, Excel, and Word, while participating in a 24/7 weekly administrator-on-call rotation to ensure campus safety.
Mental Health First Aid (MHFA) – National Council for Behavioral Health
QPR (Question, Persuade, Refer) Suicide Prevention Gatekeeper – QPR Institute
Social Media Certification – HubSpot Academy
Digital Marketing Certification – HubSpot Academy