Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Eppard

Louisville

Summary

Proficient in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.


Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

8
8
years of professional experience

Work History

Branch Operations Manager

WillScot Mobile Mini
04.2016 - Current
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Performed monthly compliance checks.
  • Assessed employee performance and developed improvement plans.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Generated financial and operational reports to assist management with business strategy.
  • Created financial dashboards to provide insights into key performance indicators.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Implemented service improvements to enhance sales cycle.

Education

Bachelor of Science - Information Systems Management

Kaplan University
Davenport, IA
12.2012

Skills

  • Opening and Closing Procedures
  • Employee Development
  • Process Improvement
  • Customer Service
  • Risk Mitigation
  • Interviewing and Hiring
  • Revenue Generation
  • Coaching and Mentoring
  • Operational Reports
  • Operations Management
  • Information Management

Timeline

Branch Operations Manager

WillScot Mobile Mini
04.2016 - Current

Bachelor of Science - Information Systems Management

Kaplan University
Scott Eppard