Sean Jackson
Versailles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Field Service Supervisor
Charter Communications, Spectrum
07.2024 - Current
- Improved customer satisfaction levels with prompt response to service requests and effective problem resolution.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
- Established strong relationships with clients through excellent communication skills and professional conduct.
- Facilitated communication between office personnel, subcontractors, and customers.
- Checked safety practices and integrity of PPE.
Field Technician V
Charter Communications, Spectrum
01.2023 - 07.2024
- Diagnostics and repair cable system in home for complete customer satisfaction.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Contributed to project success by assisting in the planning and execution of equipment upgrades and expansions.
- Collaborated with other field technicians and supervisors to resolve complex technical issues.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Store Manager of Service
Pepboys Automotive
08.2018 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed P&L, scheduling, hiring, coaching, training and much more day to day operations.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
High School Diploma -
Southern Regional High School
06.2017
Skills
- Workplace Safety
- Professional Communication
- Technical Support
- Equipment Installation
- Quality Assurance Controls
- Diagnostic Testing
- Diagnostics and troubleshooting
- Preventive Maintenance
Timeline
Field Service Supervisor
Charter Communications, Spectrum
07.2024 - Current
Field Technician V
Charter Communications, Spectrum
01.2023 - 07.2024
Store Manager of Service
Pepboys Automotive
08.2018 - 01.2023
High School Diploma -
Southern Regional High School
Awards
2023 Rookie of the Year Award-Versailles Fire Department
Similar Profiles
Tyler HendersonTyler Henderson
Regional Connectivity Specialist at Charter Communications, SpectrumRegional Connectivity Specialist at Charter Communications, Spectrum
Chelsea Ganer-LohChelsea Ganer-Loh
Maintenance Technician III at Charter Communications, SpectrumMaintenance Technician III at Charter Communications, Spectrum
MELISSA LANGMELISSA LANG
Customer Retention Specialist at Charter Communications, SpectrumCustomer Retention Specialist at Charter Communications, Spectrum
David RiveraDavid Rivera
Call Center Representative at Charter Communications, SpectrumCall Center Representative at Charter Communications, Spectrum
Samantha TrittschuhSamantha Trittschuh
Med-Surg LPN at Upper Valley Medical CenterMed-Surg LPN at Upper Valley Medical Center