Sean Millington
London
Summary
Accomplished CSR at Maximus, adept in call center operations and customer relations, showcased through exceptional complaint handling and CRM software proficiency. Elevated customer satisfaction by mastering conflict resolution and relationship building, evidenced by a significant increase in repeat business. Excelled in fast-paced environments, ensuring efficient call management and problem resolution.
Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
CSR
Maximus
10.2024 - 02.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Collections Agent
One Main Financial
09.2023 - 10.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Team Trainer
Taco Bell
10.2017 - 05.2023
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
Education
GED - General Studies
Laurel County Adult Education
London, KY11.2016
Skills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Microsoft outlook
- Professional telephone demeanor
- Critical thinking
- Conflict resolution
- Relationship building
- Customer relations
- Payment processing
- Data entry
- Scheduling
- Call management
- Problem resolution
Timeline
CSR
Maximus
10.2024 - 02.2025
Collections Agent
One Main Financial
09.2023 - 10.2024
Team Trainer
Taco Bell
10.2017 - 05.2023
GED - General Studies
Laurel County Adult Education
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