Sebastian Bailey
Louisville
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
8
8
years of professional experience
Work History
PCA
Norton Healthcare
05.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Phlebotomist
University Of Louisville Hospital
05.2022 - 02.2024
- Executed blood and urine sample processing for laboratory analysis.
- Performed phlebotomy across emergency room, hospital floor, and outpatient care settings.
- Maintained sanitation protocols for equipment and work areas between patient interactions.
- Centrifuged blood samples per established clinical guidelines.
- Labeled transfer tubes with precision to ensure proper specimen handling and storage.
- Cultivated positive relationships with patients and clinical staff to foster trust.
- Adhered to strict protocols for specimen transport and storage.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
CUSTOMER SERVICE REPRESENTATIVE
Kroger
12.2022 - 07.2023
- Assist with Customer problems, Assist with Returns and Exchanges, Assist with Kentucky Lottery, Provide extra help on Sales Floor, Assist with breaking other employees out for breaks
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
SERVER/BARTENDER
Wild Eggs
01.2022 - 01.2023
- Assists with good customer service, Assists with greeting and helping customers, Assist with running and prebussing tables, Assist with Making bar drinks
GROUND PACKAGE HANDLER
FedEx
09.2022 - 12.2022
- Load in bound trucks, Load out bound trucks, Assist in other areas of sales floor, Package small orders & send off
SERVER/BARTENDER
PF Changs
02.2020 - 09.2021
- Assist with making bar drinks, Assist with prebussing and running food, Assist with providing good customer service
PHARMACY TECHNICIAN
Chewy Pharmacy
04.2019 - 08.2020
- Assist with pet medications, Assist with ordering and sending medications
SECURITY SPECIALIST
Telaperformance
07.2017 - 08.2019
- Assist customers resetting username or password for their bank, Assist with any banking problems, providing good customer service
Education
Certified Nursing Assistant
JCTC
Louisville KYCOMPLETED COURSEWORK TOWARDS N/A IN CULINARY ARTS -
Sullivan University
Louisville, KYCERTIFICATION IN PHLEBOTOMY -
Phlebotomy Specialists
Louisville, KY04.2023
HIGH SCHOOL DIPLOMA -
Lafayette High School
Lexington, KY06.2015
Skills
- Customer Service
- Microsoft Word
- Lead Experience
- Good Verbal Skills
- Team Development
- Venipuncture
- Data Entry
- Patient Care
- Quality Control
- Diagnostic Testing
- Health Education
- Capillary puncture
- Order of draw
- Specimen handling
- Blood collection techniques
- Sample Collection
- Lab Reporting
- Finger Stick Method
- CPR/AED
- Sample Processing
- Phlebotomy Technician
- Specimen Collection
Timeline
PCA
Norton Healthcare
05.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Kroger
12.2022 - 07.2023
GROUND PACKAGE HANDLER
FedEx
09.2022 - 12.2022
Phlebotomist
University Of Louisville Hospital
05.2022 - 02.2024
SERVER/BARTENDER
Wild Eggs
01.2022 - 01.2023
SERVER/BARTENDER
PF Changs
02.2020 - 09.2021
PHARMACY TECHNICIAN
Chewy Pharmacy
04.2019 - 08.2020
SECURITY SPECIALIST
Telaperformance
07.2017 - 08.2019
CERTIFICATION IN PHLEBOTOMY -
Phlebotomy Specialists
HIGH SCHOOL DIPLOMA -
Lafayette High School
Certified Nursing Assistant
JCTC
COMPLETED COURSEWORK TOWARDS N/A IN CULINARY ARTS -
Sullivan University
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