Selena Hensley
Bardstown
Summary
Dedicated customer service representative with extensive experience in providing exceptional patient relationships. Recognized for a positive attitude and strong teamwork skills, consistently establishing rapport with clients to enhance satisfaction and loyalty. Committed to driving company success through effective communication and a results-oriented approach. Passionate about building relationships, cultivating partnerships, and contributing to business growth in dynamic environments.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Baptist Health Medical Center
Louisville, KY
11.2025 - Current
- Coordinated scheduling of appointments and optimizing patient experience.
- Trained new staff on procedures related to patient access.
- Assisted patients with patient care. Connecting patient with providers
Customer Service Representative
Medicaid
Remote
11.2024 - 11.2025
- Resolved complex customer inquiries regarding Medicaid benefits and eligibility.
- Guided clients through application processes, ensuring accurate completion and compliance.
- Trained new staff on policies, procedures, and effective communication techniques.
Picker/Packer
Amazon.com
Shepherdsville, KY
03.2016 - 05.2024
- Responsible for packing customer orders.
- Very fast-paced environment.
- Received multiple awards and recognition for being in the top of my department for production.
- Navigating through multiple computer applications.
- Assembled boxes and cartons according to customer specifications.
- Operated equipment such as shrink wrappers, box sealers, and tape machines.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
- Reported any damaged items immediately to supervisors so they could be replaced quickly.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packaged items with appropriate materials to prevent damage during shipping.
Housekeeper
Hampton by Hilton
Bardstown, KY
06.2015 - 02.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Reported any maintenance issues or damage to supervisors immediately.
- Performed typical housekeeping duties.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Machine Operator
Polyair
Bardstown, KY
12.2014 - 04.2015
- Machine operator responsible for measuring correct materials needed for production
- Troubleshoot malfunctions in equipment or processes.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Monitor the feed and speed of machines during the machining process.
CSR - Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
Bardstown, KY
05.2009 - 11.2011
- Answering phones and helping customer with any issues that they were facing with their wireless accounts
- Problem solving customer service
- Demonstrated excellent verbal communication skills when interacting with customers.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Identified customer needs and provided appropriate solutions.
- Handled customer inquiries and complaints in a timely manner.
- Maintained records of customer interactions, transactions, comments and complaints.
Education
Diploma -
Bardstown High School
Bardstown, KY06-2004
Skills
- Order Picking
- Complaint resolution
- Problem-solving abilities
- Professional telephone demeanor
- Shipping and receiving understanding
- Typing proficiency
- Customer Service
- Inbound and Outbound Calling
- Housekeeping skills
- Material Handling
Additional Information
Have designated location for working from home. Able to provide a nice, quiet and calm environment for working from home. Also able to provide hard connection to internet and able to meet any and all other network requirements.
Timeline
Patient Access Representative
Baptist Health Medical Center
11.2025 - Current
Customer Service Representative
Medicaid
11.2024 - 11.2025
Picker/Packer
Amazon.com
03.2016 - 05.2024
Housekeeper
Hampton by Hilton
06.2015 - 02.2016
Machine Operator
Polyair
12.2014 - 04.2015
CSR - Customer Service Representative
Sykes Enterprises, Incorporated / Chase Bank / Bank of America
05.2009 - 11.2011
Diploma -
Bardstown High School