Selena Janes
Greensburg
Summary
Successful at utilizing scripts and conversational strengths to consistently achieve or exceed sales targets. Conversational skills in english.
Proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Dependable Assistant effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Animal Clinic
06.2022 - Current
- Provided care for animals before surgeries
- Assisted senior staff with blood analyses and physical assessments.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Groomed and bathed animals to maintain hygiene and appearance.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Production Worker
J3 Solutions
06.2018 - 02.2019
- Organized work to meet demanding production goals.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
Inbound Sales Representative
Frost Arnett
04.2017 - 06.2018
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Initiated files by collecting and entering demographic, provider and procedure information into system.
- Documented details of calls and customer interactions.
- Responded to customers within required turnaround times.
Education
High School Diploma -
Green County High School
Greensburg, KyNo Degree - Nursing
Western Kentucky University
Bowling Green, Kentucky, KY12-2027
Skills
- Reception support
- Gowning and gloving procedures
- Surgical procedures and support
- Lab operations
- Post operative care
- Animal handling
- Client communication
- Veterinary terminology
- Appointment scheduling
- High-volume call centers
- Customer relationship building
- Call conversion
Timeline
Veterinary Assistant
Animal Clinic
06.2022 - Current
Production Worker
J3 Solutions
06.2018 - 02.2019
Inbound Sales Representative
Frost Arnett
04.2017 - 06.2018
High School Diploma -
Green County High School
No Degree - Nursing
Western Kentucky University