Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seth Bach

Prestonsburg

Summary

Detail-oriented IT Service Desk Concierge with extensive experience in System Troubleshooting, Network and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.


Overview

13
13
years of professional experience

Work History

IT Service Desk Concierge

Interapt
07.2022 - Current
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Offered technical and efficient service to end users, handled challenging situations with ease.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Researched and identified solutions to technical problems.

IT Service Desk Technician

Interapt
10.2020 - 06.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Production Team Member

TMMK
08.2019 - 10.2020
  • Supervise assemblers and train employees on job procedures.
  • Maintain production equipment and machinery.
  • Rotate through all the tasks required in a particular production process.
  • Perform quality checks on products and parts.
  • Followed strict safety protocols when dealing with hazardous materials.

Electronics Team Member

Target
04.2017 - 01.2019
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Converse with customers to determine details of equipment problems.

Customer Service/Stocker

Food City
05.2012 - 08.2015
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Assist customers by providing information and resolving their complaints.
  • Answer customers' questions, and provide information on procedures or policies.
  • Supervise others and provide on-the-job training.

Education

High School Diploma -

PRESTONSBURG HIGHSCHOOL
Prestonsburg, KY
05.2012

Skills

  • Common Operating Systems

  • Computer Hardware

  • Problem Solving

  • Customer Service Experience

  • Time Management

  • Network troubleshooting

  • Escalation management

  • Remote support

  • Application support

  • Security awareness

  • Hardware troubleshooting

  • Issue escalation

Timeline

IT Service Desk Concierge

Interapt
07.2022 - Current

IT Service Desk Technician

Interapt
10.2020 - 06.2022

Production Team Member

TMMK
08.2019 - 10.2020

Electronics Team Member

Target
04.2017 - 01.2019

Customer Service/Stocker

Food City
05.2012 - 08.2015

High School Diploma -

PRESTONSBURG HIGHSCHOOL

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Seth Bach