SHAKEIA MERRITT
Lexington
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Generation Tux
03.2025 - 11.2025
- Provided exceptional support to customers, resolving inquiries and enhancing satisfaction levels.
- Managed order processing and tracking, ensuring timely delivery of products.
- Trained new team members on customer service protocols and software systems.
- Collaborated with cross-functional teams to streamline communication and improve service efficiency.
- Clothing Fit Expert
Pharmacy Technician (CALL CENTER WFH)
Knipperx
04.2024 - 03.2025
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Managed filing of prescriptions, both electronically and manually.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
ASSISTANT MANAGER (PART TIME SCHEDULER)
Luther's Cleaning
07.2023 - 12.2024
- Supervise office building cleaning, ensuring policy adherence and operational readiness
- Hire and train part-time staff, improving team efficiency and performance
- Promoted to Assistant Manager within 6 months for leadership and organizational skills
- Manage building security and oversee opening and closing procedures
PROJECT COORDINATOR
Creative Realities
04.2022 - 06.2023
- Company Overview: (contract assignment via Randstad)
- Coordinated electricians for bowling alley projects, ensuring timely workflow completion and client satisfaction
- Enhanced communication processes, managing daily emails and calls to source and schedule qualified electricians
- Maintained detailed spreadsheets to track electrician data and installation schedules, improving project visibility
- Facilitated coordination between electricians and stakeholders, ensuring smooth installations and client satisfaction
- (contract assignment via Randstad)
FRONT DESK RECEPTIONIST/ PERSONNEL
Section 8 office
07.2019 - 12.2021
- Handled multi-line phone system, ensuring efficient communication and client satisfaction
- Processed and accurately maintained documents, ensuring precise record-keeping
- Supported clients effectively, enhancing service quality and retention
- Organized filing system for quick and efficient document retrieval
Education
Some College (No Degree) - Nursing
Galen College of Nursing
Louisville, KYSkills
- Multitasking
- Attention to detail
- Adaptability
- Problem solving
Education and Training
true
Certification
Certified Signing Agent
Timeline
Customer Service Representative
Generation Tux
03.2025 - 11.2025
Pharmacy Technician (CALL CENTER WFH)
Knipperx
04.2024 - 03.2025
ASSISTANT MANAGER (PART TIME SCHEDULER)
Luther's Cleaning
07.2023 - 12.2024
PROJECT COORDINATOR
Creative Realities
04.2022 - 06.2023
FRONT DESK RECEPTIONIST/ PERSONNEL
Section 8 office
07.2019 - 12.2021
Some College (No Degree) - Nursing
Galen College of Nursing