Shakir Artan

• Great employees and visitors to the facility.
• Ensure all those entering is properly credentialed.
• Respond to emergencies.
• Utilize the video surveillance cameras, keep watch of the facility and dispatch personal to areas of concern.
• Audit cameras to identify anything unusual and investigate.
• Manage Proxy Click Visitor Registration System and issue credentials to visitors and contractors.
• Program and Issue access control cards within a DSX Access Control System for the campus.
• Process Contractor and Visitor Badges, to include contacting the appropriate party prior to them being allowed entry into the facility.
• Contacting the appropriate local agency (Emergency Phone Numbers) for any emergency services needed; to include the EHS Manager.
• Address and resolve security issues as they come to my attention.
• Oversee post operations. Aid those individuals in need.
• Take care of management and client requests as they arise.
• Assist in emergency response and evacuation of buildings if necessary.

• Provided prompt and professional assistance to customers via phone, email, and chat.
• Resolved customer issues efficiently, ensuring high levels of satisfaction.
• Processed orders, returns, and refunds while adhering to company policies.
• Maintained accurate records of customer interactions in CRM systems.
• Collaborated with teams to address and resolve complex inquiries.

Achievements:

• Consistently achieved high customer satisfaction scores through effective problem-solving.
• Recognized for exceptional communication and service quality.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.