Shala Williams
Madisonville
Summary
Dynamic professional with extensive experience in property management, notably at Beech Grove Apartments, where I enhanced occupancy rates through strategic marketing and exceptional customer service. Proven team leader skilled in decision-making and problem-solving, adept at utilizing property management software to streamline operations and improve resident satisfaction.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Maplewood Apartments
Louisville, KY
09.2025 - Current
- Supported daily operations by assisting with resident inquiries and maintaining communication channels.
- Learned property management software to streamline tenant applications and lease renewals.
- Coordinated maintenance requests, ensuring timely responses for resident satisfaction.
- Assisted in organizing community events to enhance resident engagement and foster relationships.
Leasing Manager
Beech Grove Apartments
Jeffersonville, IN
06.2025 - 09.2025
- Managed leasing processes, ensuring timely completion of applications and renewals.
- Assisted in maintaining high occupancy rates through effective marketing strategies and resident outreach.
- Coordinated property tours, showcasing amenities to prospective tenants and addressing inquiries.
- Utilized property management software to track leases, manage tenant records, and streamline operations.
Assistant Manager
Baymont Hotel
Madisonville, KY
02.2010 - 06.2022
- Conducted routine inspections of amenities, identifying areas for improvement and upkeep.
- Maintained accurate records of lease agreements and tenant communications for compliance purposes.
- Collaborated with team members to implement efficient processes for onboarding new tenants.
- Provided administrative support by preparing reports on occupancy levels and service requests trends.
Education
High School Diploma -
Hopkins County Central High School
Madisonville, KY05.2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
Timeline
Assistant Manager
Maplewood Apartments
09.2025 - Current
Leasing Manager
Beech Grove Apartments
06.2025 - 09.2025
Assistant Manager
Baymont Hotel
02.2010 - 06.2022
High School Diploma -
Hopkins County Central High School