SHAMAR EDMOND
George Town,,Cayman Islands
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Cayman Dispatch Services /American Airlines
10.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Lead Customer Service Agent
Cayman Dispatch Services /American Airlines
10.2018 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Delivered prompt service to prioritize customer needs.
Baggage Service Lead Agent
Cayman Dispatch Services /American Airlines
10.2018 - Current
- Assisting passengers with delayed, lost, or damaged luggage
- Greeted passengers in claim area and helped retrieve luggage.
- Updated records when lost, delayed or pilfered bags were found.
- Processed and secured unclaimed luggage.
- Filling out forms related to lost, damaged, or unclaimed baggage, and operating the computer system used for tracking baggage (Net tracer).
Complaint Resolution Official (CRO)
Cayman Dispatch Services /American Airlines
10.2018 - Current
- This individual is responsible for resolving disability-related issues that have
escalated beyond an initial interaction with airline personnel. - Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Agent
AJAS Aviation Services
11.2015 - 10.2018
- Ensure that during check-in process at the airport for whichever designated flight assigned and that no one is allowed to obtain a boarding pass and / or baggage claim without proper identification clearance. That any traveling passenger and their belongings are within the travel standards of the T.S.A.(Transportation Security Administration), D.O.T.(Department Of Transportation), D.H.S.(Department of Homeland Security) , C.B.P.(Customs and Border Protection) , I.C.A.O.(International Civil Aviation Organization), I.A.T.A.(International Air Transportation Association), and the J.C.A.A. (Jamaica Civil Aviation Authority).
- Provided primary customer support to internal and external customers.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Gate Service Agent
AJAS Aviation Services
11.2015 - 10.2018
- Duties entailed ensuring that all passengers embark and disembark an aircraft in a safe and time efficient manner within the standards of the T.S.A., I.C.A.O., I.A.T.A. and J.C.A.A.;Liaison for Pilot and Cabin Crew between ramp,gate, and Station Operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Sold, printed and reissued tickets to customers at check-in.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Dental Assistant/Receptionist
Oasis Dental Center
07.2015 - 11.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Process payments, prepare invoices, verify insurance information by placing calls to various insurance companies such as Guardian life and Sagicor.
Medical Receptionist (Temp)
Health + Wellness And Ultra Sound Services
08.2013 - 10.2013
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
Education
Front Office Supervision Level 3 Diploma - Hospitality Management
Kenilworth HEART Academy(Northwest TVET Institute)
Hanover, Jamaica03.2015
Front Office Level 1 &2 Certificate - Hospitality Management
Kenilworth HEART Academy (Northwest TVET Institute)
Hanover, Jamaica01.2014
High School Diploma -
Herbert Morrison Technical High
Montego Bay, Jamaica06.2012
Certificate For Initial Customer Service Training - Customer Service
United Airlines Training Center
Washington, VACertificate For Jamaica's Airports - Destination World Class Services Workshop
MBJ Airports Limited
Montego Bay, JamaicaCertificate For Initial Customer Service Training - Customer Service
American Airlines Training And Conference Center
Dallas, TXCertificate For Initial Baggage Service Agent - Baggage Services
American Airlines Training And Conference Center
Dallas, TXCertificate-Initial Complaint Resolution Officer - Complaint Resolution
American Airlines Training And Conference Center
Dallas, TXSkills
- Supply Inventory Control
- Computers and Technology
- Strong Organizational Skills
- Multitasking and Time Management
- Document and File Management
- Accounting Skills
- Document Sorting
Timeline
Administrative Assistant
Cayman Dispatch Services /American Airlines
10.2018 - Current
Lead Customer Service Agent
Cayman Dispatch Services /American Airlines
10.2018 - Current
Baggage Service Lead Agent
Cayman Dispatch Services /American Airlines
10.2018 - Current
Complaint Resolution Official (CRO)
Cayman Dispatch Services /American Airlines
10.2018 - Current
Customer Service Agent
AJAS Aviation Services
11.2015 - 10.2018
Gate Service Agent
AJAS Aviation Services
11.2015 - 10.2018
Dental Assistant/Receptionist
Oasis Dental Center
07.2015 - 11.2015
Medical Receptionist (Temp)
Health + Wellness And Ultra Sound Services
08.2013 - 10.2013
Front Office Supervision Level 3 Diploma - Hospitality Management
Kenilworth HEART Academy(Northwest TVET Institute)
Front Office Level 1 &2 Certificate - Hospitality Management
Kenilworth HEART Academy (Northwest TVET Institute)
High School Diploma -
Herbert Morrison Technical High
Certificate For Initial Customer Service Training - Customer Service
United Airlines Training Center
Certificate For Jamaica's Airports - Destination World Class Services Workshop
MBJ Airports Limited
Certificate For Initial Customer Service Training - Customer Service
American Airlines Training And Conference Center
Certificate For Initial Baggage Service Agent - Baggage Services
American Airlines Training And Conference Center
Certificate-Initial Complaint Resolution Officer - Complaint Resolution
American Airlines Training And Conference Center
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