Shana Blackburn
Clay
Summary
The managerial background throughout my career has molded me into a motivated professional with several years of experience balancing multiple priorities to keep the company running smoothly. I am a communicative team leader, possessing outstanding time management and documentation abilities. I am, most importantly, gifted at working with all types of customers, with a passion for building relationships and sustaining customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Beverage Barn
Morganfield
12.2020 - Current
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conduct training for new hires in the workplace.
- Established great customer satisfaction.
- Maintained up-to-date knowledge of new products offered by suppliers.
- Collaborate with the owner, manager, and salesperson to plan for achieving business goals.
- Ensuring all money is accounted for in the register drawer and in the safe.
- Balancing safe.
- Making bank deposits.
- Unloading trucks.
- Inventory tracking.
- Confirm that orders are received and verified, and that all items are included.
- Managed customer service inquiries and complaints in a timely manner.
Customer Service/ Head Casher
Lowes Home Improvment
Henderson
07.2018 - 06.2019
- Operating a POS system
- Ensured compliance with health and safety regulations relating to customer service operations.
- Created employee work schedules to keep shifts properly staffed.
- Prioritized and delegated daily work tasks to meet customer needs.
- Motivated and supported employees to maintain low turnover.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Resolved escalated complaints from customers in an efficient manner.
- Updated and maintained service records and documentation for compliance and quality assurance.
Education
High School Diploma -
Webster County High School
Dixon, KY05-2001
Skills
- Point-of-sale systems
- Inventory management
- Customer service
- Employee training
- Sales reporting
- Cash handling
- Workforce scheduling
- Conflict resolution
- Problem solving
- Financial reporting
- Team collaboration
- Customer relations
Timeline
Assistant Manager
Beverage Barn
12.2020 - Current
Customer Service/ Head Casher
Lowes Home Improvment
07.2018 - 06.2019
High School Diploma -
Webster County High School
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