Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shana Hooper

Crofton

Summary

Dynamic professional with extensive experience at Pilot Travel Centers, excelling in customer service and sales strategies. Proven ability to enhance satisfaction through effective communication and problem-solving skills. Recognized for training new employees and implementing efficient processes, ensuring a productive work environment while maintaining compliance with safety regulations.

Overview

16
16
years of professional experience

Work History

GSL3

Pilot Travel Centers
Oak Grove
05.2011 - 10.2024
  • Worked effectively in team environments to make the workplace more productive.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Implemented strategies to increase sales and improve service quality.
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Assisted in training new employees on shift operations.
  • Ensured compliance with health and safety regulations to provide a safe workplace.

Receptionionist

Extreme Exteriors now
Clarksville
02.2012 - 03.2013
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Answered and directed incoming calls using multi-line telephone system.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled appointments for clients, customers, and other visitors.
  • Operated equipment and machinery according to safety guidelines.

Cashier

Walmart
Hopkinsville
09.2009 - 10.2011
  • Ensured compliance with all safety regulations within the store environment.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained work area and kept cash drawer organized.
  • Helped with purchases and signed customers up for rewards program.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customer questions and provided store information.
  • Welcomed customers, offering assistance to help find store items.
  • Stocked shelves with merchandise when needed.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Performed other duties as assigned by management.

Housekeeper

Western State Hospital
Hopkinsville
08.2008 - 01.2009
  • Responded promptly to customer inquiries regarding housekeeping services.
  • Responded promptly to guest inquiries regarding housekeeping services.
  • Provided guidance to housekeeping staff regarding proper cleaning techniques.
  • Enforced safety regulations among all housekeeping personnel.
  • Assisted housekeeping staff with cleaning rooms when needed.
  • Created inventory checklists and stocked housekeeping carts.
  • Organized, scheduled and coordinated daily work assignments for housekeeping personnel.
  • Maintained a clean living environment by performing housekeeping duties.
  • Assisted with light housekeeping tasks related to patient care.
  • Responded promptly to customer requests regarding housekeeping needs.
  • Inspected each room after housekeeping staff completed their work.
  • Assisted in resolving customer complaints related to housekeeping services.
  • Stocked supply closets with necessary items for housekeeping staff.

Education

Bachelor of Science - Business Administration And Management

Madisonville Community College
Madisonville
05-2025

Associate of Arts - General Studies

Nashvile State University
Clarksville
05-2012

Some College (No Degree) - Office Adminsitration

Nashville State
Clarkvile
05-2012

General

Trigg County High School
Cadiz, KY
05-2007

Skills

  • Customer service
  • Sales strategies
  • Problem solving
  • Effective communication
  • Employee training
  • Multitasking Abilities

Timeline

Receptionionist

Extreme Exteriors now
02.2012 - 03.2013

GSL3

Pilot Travel Centers
05.2011 - 10.2024

Cashier

Walmart
09.2009 - 10.2011

Housekeeper

Western State Hospital
08.2008 - 01.2009

Bachelor of Science - Business Administration And Management

Madisonville Community College

Associate of Arts - General Studies

Nashvile State University

Some College (No Degree) - Office Adminsitration

Nashville State

General

Trigg County High School

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Shana Hooper