Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanda Johnson

Edgewood

Summary

Experienced with patient advocacy, community outreach, and health education. Uses effective communication and problem-solving to address health concerns. Track record of building trust and fostering positive health outcomes through collaboration and personalized care.

Diligent [Desired Position] with proven track record in high-volume kitchen environments. Demonstrated expertise in preparing diverse culinary dishes and maintaining kitchen efficiency. Displayed proficiency in teamwork and adaptability to changing menus and customer preferences.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

19
19
years of professional experience

Work History

Cook/Server

Johnson Country Ham
01.2007 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Patient Health Advocate

Somatus
11.2024 - 02.2025
  • Scheduled CMAS, TCAS, NP, and home evaluations
  • Conducted follow-up calls with patients and post-discharge communication
  • Collaborated with healthcare team to ensure patient care needs were met
  • Advocated for patients to receive necessary care and support
  • Maintained accurate patient records and documentation
  • Coordinated appointments and services for patients
  • Hippa /policy standards
  • Delivered services according to established advocacy and case management protocols and maintained accurate, legible and current documentation.
  • Streamlined the insurance claims process for clients by navigating complex healthcare policies and advocating for coverage of necessary treatments.

Caregiver/Personal Assistant

Private Caregiving Services
12.2023 - 08.2024
  • Bathing, feeding, cooking, cleaning, errands, etc.
  • Total assist
  • Medication dispensed
  • Vitals
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

pct

Kroger (The little clinic)
03.2023 - 12.2023
  • Registered patients and conducted flu, COVID, and pink eye testing
  • Took vitals and collected urine samples for UTI testing
  • Worked closely with nurse practitioner to provide administrative support
  • Assisted with patient intake and scheduling
  • Maintained cleanliness and organization in the medical office
  • Ensured accurate documentation and record-keeping for patient care
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.

Administrative Assistant

Cocentra Urgent Care
08.2020 - 01.2021
  • Processed invoices, payments, and all incoming and outgoing mail
  • Answered phones and managed inquiries from customers and vendors
  • Greeted visitors warmly upon arrival at office premises
  • Registered patients
  • Cleaned and organized office spaces
  • Scanned and filed documents efficiently
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

HS Diploma -

Grant County High School
Dry Ridge, KY
06.2008

Skills

  • Customer service
  • Time management
  • Communication skills
  • Caregiving
  • Cooking
  • Cleaning and organization
  • Food handling
  • Multitasking and organization
  • Food preparation
  • Sanitation practices
  • Hospitality and service industry background

Timeline

Patient Health Advocate

Somatus
11.2024 - 02.2025

Caregiver/Personal Assistant

Private Caregiving Services
12.2023 - 08.2024

pct

Kroger (The little clinic)
03.2023 - 12.2023

Administrative Assistant

Cocentra Urgent Care
08.2020 - 01.2021

Cook/Server

Johnson Country Ham
01.2007 - Current

HS Diploma -

Grant County High School

Similar Profiles

CREATE PROFILE
Shanda Johnson