Shane Jones
Gray
Summary
Proven Customer Service Representative at General Dynamics Information Technology Inc., adept in critical thinking and computer proficiency. Demonstrated excellence by consistently exceeding performance metrics and enhancing inventory accuracy for the Kentucky Army National Guard. Skilled in conflict resolution and data entry, recognized for top-tier complaint handling and operational support achievements.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
General Dynamics Information Technology Inc.
04.2024 - Current
- Resolved customer complaints with active listening skills.
- Managed high call volume with excellent time management.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Cross-trained and backed up other customer service managers.
Unit Supply Specialist
Kentucky Army National Guard
02.2021 - Current
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Completed regular inventory counts of equipment on book for unit.
- Maintained records of supply transactions for accuracy and tracking.
- Oversaw supply requests, accountability, and receipts.
- Ensured accurate forecasting of supply requirements through close collaboration with unit leaders and knowledge of operational plans.
Education
High School Diploma -
Penn Foster High School
Scranton, PA08-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Conflict mediation
- Information security
Timeline
Customer Service Representative
General Dynamics Information Technology Inc.
04.2024 - Current
Unit Supply Specialist
Kentucky Army National Guard
02.2021 - Current
High School Diploma -
Penn Foster High School
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