Shane Leach
Richmond
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.
Overview
17
17
years of professional experience
Work History
Cashier
Big Lots
Richmond
03.2025 - Current
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed sales transactions to prevent long customer wait times.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Answered customer questions and provided store information.
Assembly Line Worker
Thunder Manufacturing
RICHMOND
02.2024 - 10.2024
- Maintained accurate records of product counts and materials used during assemblies.
- Verified accuracy of assembled parts before moving them down the line for further processing.
- Provided assistance in other departments when needed.
- Organized work area daily to ensure efficient workflow throughout shift.
- Worked quickly and efficiently while maintaining high standards of quality control.
- Inspected finished products for quality assurance purposes.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Provided training and guidance to new employees on proper assembly techniques.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Assembled components of a variety of products, adhering to production specifications.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Boxed, labeled, and moved items to keep production lines moving swiftly.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Built and packaged products to comply with multiple work orders and deadlines.
- Completed component assembly with minimal supervision to meet deadlines.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Recognized defective material and reported issues to management.
- Performed quality checks on products and documented discrepancies.
- Used machinery safely and according to manufacturer instructions to prevent workplace accidents.
Caregiver
Parents Of Children
12.2020 - 09.2023
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Administered prescribed medications on a timely basis following care plan instructions.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Recorded client status progress and challenges in logbooks and reports.
- Drove clients to doctors' appointments and social outings.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Organized oral medications for clients following dosage and schedule requirements.
- Maintained detailed records of services performed on clients.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided emotional support to clients during difficult times.
Team Leader
Blue Star Plastics
Lexington
08.2019 - 06.2020
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Ensured compliance with all safety regulations in the workplace.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Collaborated with other departments to ensure alignment of goals across teams.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Completed daily quality assurance duties to provide feedback for improvements.
- Implemented strategic plans to enhance team performance and productivity.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Oversaw training and development programs to enhance team skills and knowledge.
- Maintained daily inventory to facilitate successful material distribution.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Offered training and support to keep team members motivated and working toward objectives.
- Managed conflict resolution within the team to maintain a positive work environment.
- Delegated daily tasks to team members to optimize group productivity.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
Caregiver
Bonnie Isaacs
Berea
12.2007 - 04.2017
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Provided emotional support to clients during difficult times.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Administered prescribed medications on a timely basis following care plan instructions.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Coordinated transportation services for clients when necessary.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Educated families about available resources for home health care services in the local community.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Supported bathing, dressing and personal care needs.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with meal planning to meet nutritional plans.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment for client happiness and safety.
- Laundered clothing and bedding to prevent infection.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Improved patient outlook and daily living through compassionate care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
Education
High School Diploma -
Berea Community
Berea, KY06-1988
Skills
- Cash register operation
- Payment processing
- Customer service
- Merchandise restocking
- Effective communication
- Attention to detail
- Time management
- Active listening
- Customer service excellence
- Customer assistance
- Restock products
- Effective customer upselling
- Payment collection
- Honest and dependable
References
References available upon request.
Timeline
Cashier
Big Lots
03.2025 - Current
Assembly Line Worker
Thunder Manufacturing
02.2024 - 10.2024
Caregiver
Parents Of Children
12.2020 - 09.2023
Team Leader
Blue Star Plastics
08.2019 - 06.2020
Caregiver
Bonnie Isaacs
12.2007 - 04.2017
High School Diploma -
Berea Community