Shaneika Bodden
youth support worker
Grand Cayman Islands
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Youth Support Worker
CAYS FOUNDATION
05.2022 - Current
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided key emotional support to special needs youth.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Night GSA Duty Manager
HOLIDAY INN EXPRESS SNOW HILL, UK
07.2021 - 04.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
BANK CASHIER & ASSISTANT OFFICER
HSBC BANK BIRMINGHAM NEW STREET, UK
03.2019 - 11.2019
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
CUSTOMER SERVICE ASSISTANT
THE RANGE RETAIL COMPANY, UK
10.2015 - 11.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Surpassed sales goals through implementation of effective marketing strategies.
Restaurant Hostess
PARADISE BAR & RESTAURANT, CAYMAN ISLANDS
06.2013 - 07.2015
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
BBA - Business Management
Arden University
London Uk02.2025
GED -
B-TECH LEVEL 3&4 PERFORMING ARTS, SUTTON COLDFIELD
Birmingham Uk09.2014
High School Diploma -
DIPLOMA, PRIMARY- HIGH SCHOOL, CAYMAN ISLANDS
Grand Cayman Islands 06.2013
Skills
- Individualized Care Plans
- Educational Activities
- Positive Learning Environment
- Reintegration Techniques
- Program Support
- Crisis Situations
Accomplishments
Wedding and Events Planning Diploma
Administration and Personal Assistant Manager Diploma
Prince’s Trust Customer Service Certificate Award
Timeline
Youth Support Worker
CAYS FOUNDATION
05.2022 - Current
Night GSA Duty Manager
HOLIDAY INN EXPRESS SNOW HILL, UK
07.2021 - 04.2022
BANK CASHIER & ASSISTANT OFFICER
HSBC BANK BIRMINGHAM NEW STREET, UK
03.2019 - 11.2019
CUSTOMER SERVICE ASSISTANT
THE RANGE RETAIL COMPANY, UK
10.2015 - 11.2018
Restaurant Hostess
PARADISE BAR & RESTAURANT, CAYMAN ISLANDS
06.2013 - 07.2015
BBA - Business Management
Arden University
GED -
B-TECH LEVEL 3&4 PERFORMING ARTS, SUTTON COLDFIELD
High School Diploma -
DIPLOMA, PRIMARY- HIGH SCHOOL, CAYMAN ISLANDS
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