Open To Work
Shanell Richardson
Louisville
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative (CSR)
McKesson
Louisville
09.2025 - Current
- Handle high-volume inbound calls, and outbound calls scheduling delivery of free medication to patients and infuison centers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolve customer concerns efficiently through clear communication and problem-solving skills.
Caregiver
Peacemakers
Louisville
01.2025 - Current
- Provide compassionate support to clients, assisting with daily living activities and medication reminders.
- Implement safety and care protocols to support client well-being.
- Build trusted relationships with clients and families through consistent, respectful communication.
Caregiver
Seniors Helping Seniors
Louisville
10.2024 - 01.2025
- Assisted elderly clients with daily activities while promoting independence and dignity.
- Provided companionship and emotional support to enhance quality of life.
Customer Service Representative
McKesson
Louisville
05.2018 - 06.2024
- Delivered customer-focused support to patients while maintaining confidentiality and HIPAA compliance.
- Managed escalated calls, ensuring timely and satisfactory resolutions.
- Documented interactions accurately to support continuity of care and organizational reporting.
Education
High School Diploma - General
Valley High School
Louisville, KYSkills
- Healthcare Customer Service
- HIPAA Compliance
- Call Documentation & Data Entry
- High-Volume Call Handling
- Conflict Resolution
- Attention to Detail
- Multitasking in Fast-Paced Environments
- Compassionate Communication
- Active listening
Certification
- Pharmacy Tech
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$45000/yr - $200000/yrTimeline
Customer Service Representative (CSR)
McKesson
09.2025 - Current
Caregiver
Peacemakers
01.2025 - Current
Caregiver
Seniors Helping Seniors
10.2024 - 01.2025
Customer Service Representative
McKesson
05.2018 - 06.2024
High School Diploma - General
Valley High School