Summary
Overview
Work History
Education
Skills
Custom
Certification
Timeline
Generic
Shania Whittaker

Shania Whittaker

North Side ,Grand Cayman

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cashier/ Food & Beverage Server

TreeHouse Restaurant @ Cayman Crystal Caves
12.2023 - 03.2024
  • Delivered exceptional, friendly and fast service
  • Stock and order inventory when needed
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.

Administrative Assistant

National Childrens Voluntary Organisation (N.C.V.O)
02.2023 - 04.2023
  • Performance of basic bookkeeping functions
  • Prepare documents for staff, trainings, events and for school meetings
  • Welcome children on arrival to School and coordinate children's pick up
  • Manage mail communications; responds to incoming calls and to e-mails
  • Collects and distributes the mail; receive donations
  • Acknowledge donations and send thanks to donors
  • Maintain Volunteer records
  • Filing, and scanning
  • Submitting Grants and Renewals for Permits & Submitting Job Advertisements via WORC Portal.

Cashier

Waterboyz Liquor Store/Publics Market
08.2020 - 12.2020
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Stock and order inventory when needed.

Customer Support Officer

Cayman National Bank
09.2015 - 06.2019
  • Responsible for handling a variety of Customer Service calls in a prompt and courteous manner and inquiries relating to all bank services and Online Banking
  • In a prompt and courteous manner resolve customer queries
  • Provide backup assistance for other duties when needed
  • Cross sell bank services and support all functions within the Customer Support Center
  • Receive Customer questions and complaints in a professional manner and promptly respond within established guidelines
  • Provide basic information to Customers on accounts, payments, interest rates, bank accounts, credit and debit cards and Online Banking
  • Complete research and resolve documentation errors and discrepancies
  • Type, scan and copy documents.

Food & Beverage Server

Rum Point Club
07.2015 - 07.2017
  • Routinely cleaned tables, linens, table settings and menus
  • Polished cutlery and glassware
  • Delivered exceptional, friendly and fast service
  • Answer questions about menu selections and made recommendations when requested
  • Accurately recorded orders and partnered with team members to serve food and beverages
  • Skillfully anticipate and addressed guest's service needs
  • Work with individual servers to improve my performance.

Education

Cayman Islands Further Education

Clifton Hunter High School

Skills

  • POS System Proficiency
  • Customer Support Expertise
  • Proficient in MS Office
  • Effective Team Collaboration
  • Customer Communication Skills
  • Financial Transaction Handling
  • Effective Communication Skills
  • Effective Conflict Management
  • Collaborative Teamwork Abilities
  • Detail-Oriented Data Processing
  • Client Relationship Management
  • Customer complaint handling

Custom

  • Linda Jefferies, Cayman National Bank, Customer Support Manager, Linda.Jefferies@caymannational.com, (345) 815-5260
  • Idania Ebanks, Cayman National Bank, Customer Support Assistant Manager, Idania.Ebanks@caymannational.com, (345) 815-5294
  • Pastor Felix Manzanares, Journey Ministries, Felix@journeyministries.ky, (345) 924-9133
  • Pamela Webster, N.C.V.O, CEO, pwebster@ncvo.org.ky, (345) 926-5404

Certification

  • Alison : Introduction to Office & Administrative Management (Certificate)
  • Fundamentals of Accounting (Certificate)
  • Financial Accounting Basics (Certificate)

Timeline

Cashier/ Food & Beverage Server

TreeHouse Restaurant @ Cayman Crystal Caves
12.2023 - 03.2024

Administrative Assistant

National Childrens Voluntary Organisation (N.C.V.O)
02.2023 - 04.2023

Cashier

Waterboyz Liquor Store/Publics Market
08.2020 - 12.2020

Customer Support Officer

Cayman National Bank
09.2015 - 06.2019

Food & Beverage Server

Rum Point Club
07.2015 - 07.2017

Clifton Hunter High School

Cayman Islands Further Education

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Shania Whittaker