Shanise Ebanks
George Town,Grand Cayman
Summary
I am dedicated, hardworking, and responsible, with a proactive attitude and excellent customer service skills.
I have many years of experience in fast-paced environments, engaging with multicultural customers, and I am eager to contribute to a dynamic team. With a desire to take on new challenges, with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Gift Shop Manager
Anthony's Key Resort
Roatan, Bay Islands, Honduras
01.2009 - 03.2022
- Established standard operating procedures for daily tasks within the gift shop.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Coordinated with vendors to negotiate prices for merchandise acquisitions.
- Conducted inventory of gift shop items, restocked shelves, and ordered new supplies as needed.
- Handled cash register duties including processing payments, issuing change.
- Trained and supervised employees on store policies and procedures.
- Reviewed invoices from suppliers for accuracy before authorizing payment.
- Resolved customer complaints efficiently and professionally.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created weekly work schedules for employees based on anticipated customer traffic patterns.
- Prepared staff work schedules and assigned team members to specific duties.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Passenger Service Agent (part Time)
American Airlines
Roatan, Bay Islands, Honduras
10.2016 - 06.2018
- Operated computerized system to handle ticketing and check-ins.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Utilized PA system to announce departures and changes to landings.
- Ensured all safety protocols were followed during the check-in process.
- Checked in passengers, assigned seats, and issued boarding passes.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Collected baggage charges and accepted baggage for check-in.
Education
Bachillerato - Science & Letters And Computer Technology
Instituto Adventista Bilingue F.H
Roatan, Honduras11-2008
Skills
- Inventory management
- Visual merchandising
- Employee training
- Vendor negotiation
- Cash handling
- Customer service
- Staff scheduling
- Problem solving
- Standard operating procedures
- Merchandise acquisition
- Payment processing
- Operational efficiency
- Promotions management
- Price structuring
- Brand awareness
- Professional demeanor
- Time management abilities
Languages
English
First Language
Spanish
Proficient (C2)
C2
Certification
- The Elevate Program (two-day program)
- The Telephone Doctor Customer Service Training by Nancy Friedman is a 12-course series
- Customer Service Training provided by Carnival Cruise Line (1-day program)
References
- Joni Galindo
Assistant Manager
Anthony's Key Resort
info@anthonyskey.com
+504-2407-2245/46
Reference
- Jenaly Greenwood
Manager AA Roatan HN
+504-9938-0149
Jenaly.greenwood@aa.com
Timeline
Passenger Service Agent (part Time)
American Airlines
10.2016 - 06.2018
Gift Shop Manager
Anthony's Key Resort
01.2009 - 03.2022
Bachillerato - Science & Letters And Computer Technology
Instituto Adventista Bilingue F.H
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