Shannon Boschert
Brooksville
Summary
I am a people person get a long with everyone, a very bubbley person and I am open minded and I am ready to learn new things. The more things I learn the better things are for me.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cafeteria Worker
Bracken County Board of Education
02.2025 - Current
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
Factory Worker
Nesco Resource
01.2025 - 02.2025
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Carefully packaged finished products and prepared for shipment.
- Communicated effectively with supervisors regarding any issues or concerns related to machine functionality or production output.
- Unloaded and loaded items from conveyors, machines, and conveyances.
Customer Service Representative
Carl Zeiss Vision
09.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Pharmacy Technician - Clinic Pharmacy (Full-Time)
Harrison Memorial Hospital
05.2024 - 08.2024
- Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols
- Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply
- Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications
- Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions
- Operated computer systems to enter prescription information accurately into the pharmacy database system
- Educated patients on proper medication use including dosage instructions, potential side effects, storage requirements, and precautions
- Maintained a clean and organized work environment in accordance with regulatory standards such as USP guidelines for sterile compounding practices
Customer Service Representative
Citi
01.2023 - 05.2024
- Company Overview: Work at a call center for Citi Bank
- I am tech support
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
- Work at a call center for Citi Bank
- I am tech support
Custodian/Janitor
Bracken County Board Of Education
04.2022 - 01.2023
- Clean at Taylor Elementary
- Make sure all bathrooms are up kept
- Take out trash in every room in the building
- Make sure the whole school is clean for the students
Assembly Line Worker
TACG/TICA - Toyota Industries Group
07.2021 - 03.2022
- Line assembly making engines for Toyota cars
- My line was the finishing of the engine before going to diagnostic
Customer Service/Receptionist
Cash Express, LLC
02.2020 - 07.2021
- Skills Used
- Computer
- People skills
- Problem-solving
- Paperwork filing
- Worked with money
- Answered multi-line telephone
Picker/Packer
Sandvik
09.2018 - 02.2019
- Picked customers orders and scanned the items picked
- Packed customer orders that was picked
Assistant Manager/Receptionist
Cash Express, LLC
08.2015 - 09.2018
- Customer Service
- Worked with money
- Computer skills
- Help manage store
Lunch Lady
Bracken County Board Of Education
08.2014 - 08.2015
- Cook and prepared food for the students and staff
- Cleaned up after breakfast and dinner was served
Operator/Lead/Sorting
DHL Global Way
08.2008 - 08.2014
- Operated machines ( Opex, NPI, Ape)
- Lead over encoding and lead of sorting
- Worked in every department in the building
Education
diploma - General
Bracken Co High School
Brooksville, KY01.2000
Skills
- Packaging
- Warehouse Experience
- Customer service
- Account management
- Help desk
- Computer Operation
- Management
- Typing
- Sales
- Technical support
- Windows
- Cash handling
- Desktop support
- Marketing
- Supervising experience
- Computer networking
- Leadership
- Assembly
- Picking & packing
- Cleaning
- Custodial experience
- Store management
- Machining
- Assistant manager experience
- Pharmacy Technician Experience
- Microsoft Windows Server
Certification
Driver's License, 06/01/23, 04/01/26
Assessments
Attention to detail, Proficient, 09/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Cafeteria Worker
Bracken County Board of Education
02.2025 - Current
Factory Worker
Nesco Resource
01.2025 - 02.2025
Customer Service Representative
Carl Zeiss Vision
09.2024 - 12.2024
Pharmacy Technician - Clinic Pharmacy (Full-Time)
Harrison Memorial Hospital
05.2024 - 08.2024
Customer Service Representative
Citi
01.2023 - 05.2024
Custodian/Janitor
Bracken County Board Of Education
04.2022 - 01.2023
Assembly Line Worker
TACG/TICA - Toyota Industries Group
07.2021 - 03.2022
Customer Service/Receptionist
Cash Express, LLC
02.2020 - 07.2021
Picker/Packer
Sandvik
09.2018 - 02.2019
Assistant Manager/Receptionist
Cash Express, LLC
08.2015 - 09.2018
Lunch Lady
Bracken County Board Of Education
08.2014 - 08.2015
Operator/Lead/Sorting
DHL Global Way
08.2008 - 08.2014
diploma - General
Bracken Co High School
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