Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Brandon

Mayfield

Summary

Compassionate and dedicated Personal Care Assistant with a proven track record at Jeff and Patsye McCallon, skilled in grooming assistance and emotional support. Enhanced client wellness through exceptional personal care and effective communication, ensuring comfort and dignity. Recognized for building strong relationships and maintaining a clean, safe environment for optimal health outcomes.

Overview

10
10
years of professional experience

Work History

Personal Care Assistant

Jeff and Patsye McCallon 270 210 5739
04.2022 - 06.2025
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Remote Customer Service Blue Cross Pharmacy

Ttec (TeleTech) - HealthCare Solutions
06.2020 - 06.2022
  • Enhanced team communication by scheduling regular meetings, preparing agendas, and taking detailed minutes.
  • Provided exceptional support to project leads through daily communication, follow-up on action items, and proactive problemsolving.
  • Ensured consistent application of company policies, procedures, templates, tools throughout each stage of the project lifecycle.
  • Managed procurement processes by creating purchase orders, obtaining approvals when required, following up with suppliers to ensure timely delivery.
  • Self-motivated, with a strong sense of personal responsibility.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.

Health Unit Coordinator

Mercy Health Hospital-
03.2015 - 04.2020
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
  • Assembled and maintained patient medical records and other documents related to patient care.
  • Assisted with processing patient admissions, transfers and discharges.
  • Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
  • Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
  • Responded to patient call lights to expedite appropriate follow-through.

Education

No Degree - Health Administration

West Kentucky Community And Technical College
Paducah, KY

High School Diploma -

Graves County High School
1220 Eagles Way Mayfield,Kentucky 42066
05-1987

Skills

  • Grooming assistance
  • Emotional support
  • Personal hygiene assistance
  • Housekeeping tasks
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Critical thinking
  • Records management
  • Patient registration
  • Professionalism and ethics

Timeline

Personal Care Assistant

Jeff and Patsye McCallon 270 210 5739
04.2022 - 06.2025

Remote Customer Service Blue Cross Pharmacy

Ttec (TeleTech) - HealthCare Solutions
06.2020 - 06.2022

Health Unit Coordinator

Mercy Health Hospital-
03.2015 - 04.2020

No Degree - Health Administration

West Kentucky Community And Technical College

High School Diploma -

Graves County High School

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Shannon Brandon