Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Elliott

Director Of Ticketing & Parking Operations
Lexington

Summary

Dynamic leader with extensive experience at Oak View Group, excelling in operations management and team building. Proven track record in enhancing project efficiency and employee engagement, while implementing strategic planning and financial reporting practices. Committed to fostering a culture of continuous improvement and mentoring high-performing teams for optimal results.

Overview

20
20
years of professional experience

Work History

Director of Ticketing & Parking Operations

Oak View Group
03.2022 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.

Manager of Ticketing Operations

Lexington Center Corporation/Oak View Group
08.2020 - 03.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Senior Assistant Manager, Ticketing Operations

Lexington Center Corporation
05.2005 - 08.2020
  • Led a team of junior assistants and coordinators, ensuring efficient task completion and professional development.
  • Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
  • Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
  • Spearheaded the adoption of new technologies to improve overall operations and efficiency.
  • Established more efficient financial record-keeping policies and procedures.
  • Attained expert level of Ticketmaster product knowledge, becoming the go-to person for internal and external contacts.

Education

No Degree - Business Administration And Management

Bluegrass Community And Technical College
Lexington, KY
05.2001 -

No Degree - Advertising

University of Kentucky
Lexington, KY
05.2001 -

Skills

Problem-solving

Project management

Operations management

Team management

Strategies and goals

Team building

Team collaboration

Financial reporting

Leadership development

Timeline

Director of Ticketing & Parking Operations

Oak View Group
03.2022 - Current

Manager of Ticketing Operations

Lexington Center Corporation/Oak View Group
08.2020 - 03.2022

Senior Assistant Manager, Ticketing Operations

Lexington Center Corporation
05.2005 - 08.2020

No Degree - Business Administration And Management

Bluegrass Community And Technical College
05.2001 -

No Degree - Advertising

University of Kentucky
05.2001 -

Similar Profiles

CREATE PROFILE
Shannon ElliottDirector Of Ticketing & Parking Operations